Unique Personnel (UK) Limited Brent

People, and where applicable their relatives were fully involved in the assessment, planning and review of their care. People mostly received care from regular care staff who were knowledgeable about their care needs.

People received the support they needed to take their medicines.

People and relatives told us that staff usually arrived on time and always stayed for the duration of the planned call. The agency was flexible and responsive when people needed to change the times of visits.

Staff understood their responsibility to protect people in their care from abuse and report any concerns they had. They knew how to recognise and report any concerns they had about people's safety and welfare.

Systems were in place to make sure there were enough suitable staff to carry out care visits. Staff received the support, training and guidance they needed to provide people with personalised care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The provider had systems in place to manage and resolve complaints. People and relatives knew how to make a complaint and told us issues to do with the service had been addressed.