Rated Care Homes

Unique Personnel (UK) LTD - LEWISHAM

Home care, Lewisham

G

Good

Rated on

Rating from the Care Quality Commission.

Unique Personnel (UK) LTD - LEWISHAM: inspection record

Home care, Lewisham

Rated Good in June 2025.

Unique Personnel (UK) LTD - LEWISHAM: inspection record: inspection ratings by year, 2015 to 2026
201520162017201820192020202120222023202420252026
Overall
Safe
Effective
Caring
Responsive
Well-led

Ratings published by the Care Quality Commission.

Rated Good in June 2025.

The latest rating was published 16 months ago.

How it compares locally

  • One of 26 Good home care services in Lewisham, out of 44 with a rating.

What inspectors found

From the Care Quality Commission's assessment published 3 June 2025 (assessment visit 19 February 2025). Quoted under the Open Government Licence.

Unique Personnel (UK) Ltd - Lewisham is a domiciliary care agency that provides care and support to people living in their own homes. They supported older people some of whom may live with dementia and were also registered to support children in the community. Not everyone who used the service received personal care. CQC only inspects where people receive personal care.

At the time of our inspection 140 people were being supported with personal care. The service was registered with the CQC in February 2022, and this is the first inspection.

Read the full summary

An assessment has been undertaken of a specialist service that is registered for use by autistic people or people with a learning disability. At the time of the assessment, the service was not used by anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.

Care plans provided advice and information on how to keep people safe, which staff followed. Risks to people were assessed and mitigated. However, further work was needed to ensure care plans and risk assessments were more detailed. The provider had enough staff to ensure people’s safety and meet their needs. People were supported to have choice and control and were involved in planning their care. People were protected from the risk of harm and abuse. People were supported with their medicines. Processes to record accidents and incidents were in place with lessons learned. There were systems for considering people's capacity to make specific decisions and to provide personalised care. The provider had systems to measure and monitor the service overall and to drive improvements. Staff received training and support to develop in their roles. People were treated with respect, kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their equality and diversity needs. Leaders in the service were knowledgeable and supportive of staff and shared a positive vision and culture.

  1. Safe

    Good

    Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first inspection for this service. This key question has been rated Good. This meant people were safe and protected from avoidable harm.

  2. Effective

    Good

    Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first inspection for this service. This key question has been rated Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

  3. Caring

    Good

    Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. This is the first inspection for this service. This key question has been rated Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

  4. Responsive

    Good

    Responsive – this means we looked for evidence that the service met people’s needs. This is the first inspection for this service. This key question has been rated Good. This meant people’s needs were met through good organisation and delivery.

  5. Well-led

    Good

    Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first inspection for this newly registered service. This key question has been rated Good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

Questions to ask the service

  • Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
  • Ask how visit times are agreed and who covers when your usual carer is away.

Contact and registration details

Details for Unique Personnel (UK) LTD - LEWISHAM
AddressIvy House, Bradgate Road, London, SE6 4TT
NeighbourhoodCatford, Lewisham
Phone020 8671 7665
Registered managerTheodore Arayki
Registered with the CQC since
What it provides
  • Domiciliary care service
Who it supports
  • Children 0-18 years
  • Dementia
  • Learning disabilities or autistic spectrum disorder
  • Mental Health
  • Older People
  • Physical Disability
  • Sensory Impairment
  • Younger Adults

Inspection report

Read the full inspection report (opens the Care Quality Commission website)

The rating is the Care Quality Commission's. We show it as published and do not change it.

Who runs it

Provider details for Unique Personnel (UK) LTD - LEWISHAM
ProviderUnique Personnel (U.K.) Limited
Ownership typeOrganisation
Companies House number04218958 (opens Companies House)

Unique Personnel (U.K.) Limited runs 7 services in London. 4 are rated Good or Outstanding, 2 are rated Requires improvement or Inadequate and 1 has no rating yet.

Other services run by Unique Personnel (U.K.) Limited

  1. G
    Lambeth Branch Home care, Lambeth
    Good
  2. G
    Unique Personnel (UK) Limited - Newham Branch Home care, Newham
    Good
  3. G
    Unique Personnel (UK) Limited Brent Home care, Brent
    Good
  4. RI
    Unique Personnel (UK) Limited Home care, Bexley
    Requires improvement
  5. RI
    Unique Personnel (UK) Limited - Waltham Forest Home care, Waltham Forest
    Requires improvement
  6. –
    Unique Personnel (UK) Limited Sutton Branch Home care, Sutton
    Not yet rated

Nearest alternatives

  1. G
    Nomase Care Ltd Home care, less than 0.1 miles away
    Good
  2. –
    Always Healthcare Ltd Home care, 0.1 miles away
    Not yet rated
  3. G
    BM Homecare Limited Home care, 0.1 miles away
    Good
  4. –
    Star Turn Care Agency Home care, 0.1 miles away
    Not yet rated
  5. –
    Thames Support UK Ltd Home care, 0.1 miles away
    Not yet rated

See all home care in Lewisham

Getting help from London Borough of Lewisham

The council can assess what care someone needs and tell them what help with the cost they may get.

Checked on the council's website, November 2026.

Common questions

Does Unique Personnel (UK) LTD - LEWISHAM provide nursing care?
The Care Quality Commission's register does not list nursing care for Unique Personnel (UK) LTD - LEWISHAM.
When was Unique Personnel (UK) LTD - LEWISHAM last inspected?
The Care Quality Commission's latest rating for Unique Personnel (UK) LTD - LEWISHAM was published on 3 June 2025.
Who runs Unique Personnel (UK) LTD - LEWISHAM?
Unique Personnel (UK) LTD - LEWISHAM is run by Unique Personnel (U.K.) Limited. It runs 7 services in London.
What is Unique Personnel (UK) LTD - LEWISHAM's CQC rating?
Its overall rating from the Care Quality Commission is Good, published on 3 June 2025.