Unique Personnel (UK) Limited - Newham Branch

Unique Personnel (UK) Limited – Newham Branch is a domiciliary care service providing personal care to children and adults in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of this inspection, 40 people were using the service.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. We considered this guidance as there were people using the service who have a learning disability and or who are autistic.

People were protected from abuse and poor care. People using the service felt safe with staff and relatives confirmed this was the case. Staff knew how to report concerns of abuse. People had risk assessments in place. There were enough staff at the service to meet people's needs and the provider had a system to monitor late or missed calls. Medicines were managed safely, and people were protected from risks associated with the spread of infection. There was a system in place to record accidents and incidents.

Care plans were person-centred and staff knew how to deliver personalised care. Where appropriate, people were supported with activities, and to meet their cultural and spiritual needs. People and their relatives knew how to make a complaint and felt these would be appropriately resolved. Care records documented end of life care wishes so this type of care could be provided when needed.