Eleanor Nursing & Social Care Ltd - Brent Office
Home care, Brent
Good
Rated on
Rating from the Care Quality Commission.
Eleanor Nursing & Social Care Ltd - Brent Office: inspection record
Rated Good in January 2026, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 2 times since 2023. Rated Requires improvement in 2023, then Good in January 2026.
Its last inspection improved it from Requires improvement to Good. The latest rating was published 9 months ago.
How it compares locally
- One of 59 Good home care services in Brent, out of 69 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 8 January 2026 (assessment visit 27 October 2025). Quoted under the Open Government Licence.
Date of Assessment: 18 November to 25 November 2025
Eleanor Nursing and Social Care – Brent Office is a domiciliary care agency that provides care and support to people living in their own homes. The service supported older people, some of whom lived with dementia. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. At the time of our inspection 92 people were being supported with personal care.
Read the full summary
This inspection was carried out to follow up on actions from our last inspection in July 2022. At that inspection, the provider was in breach of legal regulations in relation to staffing. Improvements were found at this inspection and the provider was no longer in breach of regulations.
Risks to people were identified and addressed. The service maintained sufficient staffing levels to address and meet people’s needs. Staff were punctual and completed their visits to people’s home appropriately. Issues with staff performance and conduct were identified and resolved. Care plans included guidance for staff on maintaining people’s safety, which were consistently followed. People were able to participate in their care planning so they could receive personalised care. Safeguarding measures were in place, to protect people from the risk of abuse. Systems enabled staff to support people with their medicines in a safe way. Accidents and incidents that occurred were recorded and lessons were learned from them
People were always treated with dignity, kindness, and respect. Their privacy was protected and their individual needs, including equality and diversity were fully supported. Staff and managers assessed people’s capacity to make their own decisions and choices, which were respected. Service quality was monitored through established processes to drive ongoing improvement. Staff benefited from training and support, enabling their professional development. The management team was knowledgeable, supportive, and promoted a positive, inclusive culture in the service.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last inspection we rated this key question requires improvement. At this inspection the rating has changed to good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the service met people’s needs. At our last inspection we rated this key question requires improvement. At this inspection the rating has changed to good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last inspection we rated this key question requires improvement. At this inspection the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 87 Wembley Hill Road, Wembley, HA9 8BU |
|---|---|
| Neighbourhood | Wembley, Brent |
| Phone | 020 8138 1157 |
| Website | www.eleanorhealthcaregroup.co.uk |
| Registered manager | Ledshumanan Gobinath |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 1 inspection report, latest 4 February 2023 (opens the Care Quality Commission website) Latest assessment published 8 January 2026; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Eleanor Nursing and Social Care LimitedBrand: Eleanor Healthcare Group |
|---|---|
| Ownership type | Organisation |
| Companies House number | 04393038 (opens Companies House) |
Eleanor Nursing and Social Care Limited runs 11 services in London. 7 are rated Good or Outstanding, 2 are rated Requires improvement or Inadequate and 2 have no rating yet.
Other services run by Eleanor Nursing and Social Care Limited
- G Addington Heights Care home with nursing, CroydonGood
- G Ealing Office Home care, EalingGood
- G Eleanor Nursing and Social Care Ltd - Barnet Office Home care, BarnetGood
- G Eleanor Nursing and Social Care Ltd - Croydon Office Home care, CroydonGood
- G Heavers Court Care home with nursing, CroydonGood
- G Langley Oaks Care home, CroydonGood
See all 11 services run by Eleanor Nursing and Social Care Limited
Nearest alternatives
- G Standard Nursing Agency and Care Services Limited - Wembley Home care, 0.1 miles awayGood
- G Peepal Care Home care, 0.2 miles awayGood
- G London Care (Willow House) Home care, 0.5 miles awayGood
- G Sunrise Care Domiciliary Agency Home care, 0.5 miles awayGood
- G J.C.Michael Groups Ltd Brent Home care, 0.5 miles awayGood
Getting help from London Borough of Brent
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Brent
- Ask for a care needs assessment
- Phone: 020 8937 4300, Monday to Friday, 9am to 5pm. Out-of-hours emergencies: 020 8863 5250
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Brent
Checked on the council's website, November 2026.
Common questions
- Does Eleanor Nursing & Social Care Ltd - Brent Office provide nursing care?
- The Care Quality Commission's register does not list nursing care for Eleanor Nursing & Social Care Ltd - Brent Office.
- When was Eleanor Nursing & Social Care Ltd - Brent Office last inspected?
- The Care Quality Commission's latest rating for Eleanor Nursing & Social Care Ltd - Brent Office was published on 8 January 2026.
- Who runs Eleanor Nursing & Social Care Ltd - Brent Office?
- Eleanor Nursing & Social Care Ltd - Brent Office is run by Eleanor Nursing and Social Care Limited. It runs 11 services in London.
- What is Eleanor Nursing & Social Care Ltd - Brent Office's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 8 January 2026.