Eleanor Nursing and Social Care Ltd - Barnet Office

The provider ensured that staff were recruited safely and had the right skill mix to support people who used the service. Staff supported people with their medicines and promoted people's independence as much as possible. The service also took measures to help prevent the spread of infections.

Most people told us that their care was delivered on time, and they had no concerns with staff calls. We reviewed the monitoring call systems, which showed some late calls were recorded and some staff were leaving before their allocated time was up. However, the registered manager was able to provide evidence that appropriate action was taken for staff lateness and that people instructed the office that once their care was completed staff was to leave. People support plans were update and the local authority were informed.

Right Care: Staff understood people's cultural and spiritual needs. People spoke positively about the service and told us that they were treated with kindness and their privacy was respected. People's care plans and risk assessments were reviewed and updated. We found that plans were written in a person-centred way that people understood. Staff understood and were able to demonstrate how to protect people from poor care and abuse.

Right Culture:

People told us that they felt inclusive and empowered because of the attitudes and behaviours of the management and staffs. People felt that they received good quality care and support, as staff were trained to meet people's needs and wishes. During the inspection we identified that not all office staff understood the correct terminology when talking about people support needs. We recommend the provider review their current communicate training.