Eleanor Nursing and Social Care Ltd - Croydon Office

Eleanor Nursing & Social Care Ltd – Croydon Office is a domiciliary care service providing personal care to people in their own homes. At the time of the inspection 101 people were receiving personal care, most of whom were elderly and required support to remain as independent as possible. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People received the right support in relation to risks, such as those relating to age and frailty and moving and handling. There were enough staff to support people safely and staff timekeeping was good, with people informed if staff were running late. The provider checked staff were suitable to work with people through recruitment checks. Staff received training in infection control practices, including the safe use of personal protective equipment (PPE), to reduce the risk of COVID-19 transmission. People received the right support in relation to their medicines and the provider had good oversight of this through electronic systems.

Staff received the training and support they needed to meet people's needs. People were supported to maintain their mental and physical health and to maintain contact with professionals involved in their care. People received food and drink of their choice.