Ealing Office
Home care, Ealing
Good
Rated on
Rating from the Care Quality Commission.
Ealing Office: inspection record
Rated Good in September 2025, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 8 times since 2015. Rated Requires improvement in 2015, then Good in 2016 and 2018, then Requires improvement in 2019, 2021 and 2023, then Good in September 2025.
Its last inspection improved it from Requires improvement to Good. The latest rating was published 14 months ago.
How it compares locally
- One of 59 Good home care services in Ealing, out of 64 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 1 September 2025 (assessment visit 2 May 2025). Quoted under the Open Government Licence.
Date of assessment 12 May to 20 June 2025. The service is a care at home service providing support to adults of all ages living with physical disabilities, learning disabilities and mental health conditions. We carried out this assessment as the service had a rating of requires improvement. We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
The provider recruited staff safely. Medicines were managed safely. There were effective systems in place to ensure accidents and incidents were recorded and actions taken to address concerns. People were protected from harm or abuse as the provider had a clear system in place to address any safeguarding concerns. Staff were kind and caring. The provider worked with health care professionals to ensure people had good quality care. Care plans were detailed and included people’s likes and preferences. People and relatives told us they were happy with the care and support provided by the service. Governance systems were effective, and the quality of care was checked regularly. At out last inspection of the service the provider was in breach of regulations in medicines, governance and risk plans. At this assessment the provider had made improvements and were no longer in breach of regulations.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good.This meant people were safe and protected from avoidable harm.The service was previously in breach of a legal regulation in relation to people’s safe care. Risk plans were not robust enough and did not always mitigate risks of harm to people and medicines were not always managed safely. Improvements were found at this assessment and the provider was no longer in breach of this regulation.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good.This meant people’s needs were met through good organisation and delivery.The service was previously in breach of a legal regulation in relation to person centred care. Improvements were found at this assessment and the provider was no longer in breach of this regulation.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good.This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care. The service was previously in breach of a legal regulation in relation to good governance. Improvements were found at this assessment and the provider was no longer in breach of this regulation.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | Eleanor Nursing and Social Care Limited, 157 Uxbridge Road, Hanwell, London, W7 3SR |
|---|---|
| Neighbourhood | Hanwell, Ealing |
| Phone | 020 8579 3233 |
| Website | www.eleanorcare.co.uk |
| Registered manager | Rahamath Ara Marzia |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 10 inspection reports, latest 3 March 2023 (opens the Care Quality Commission website) Latest assessment published 1 September 2025; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Eleanor Nursing and Social Care LimitedBrand: Eleanor Healthcare Group |
|---|---|
| Ownership type | Organisation |
| Companies House number | 04393038 (opens Companies House) |
Eleanor Nursing and Social Care Limited runs 11 services in London. 7 are rated Good or Outstanding, 2 are rated Requires improvement or Inadequate and 2 have no rating yet.
Other services run by Eleanor Nursing and Social Care Limited
- G Addington Heights Care home with nursing, CroydonGood
- G Eleanor Nursing & Social Care Ltd - Brent Office Home care, BrentGood
- G Eleanor Nursing and Social Care Ltd - Barnet Office Home care, BarnetGood
- G Eleanor Nursing and Social Care Ltd - Croydon Office Home care, CroydonGood
- G Heavers Court Care home with nursing, CroydonGood
- G Langley Oaks Care home, CroydonGood
See all 11 services run by Eleanor Nursing and Social Care Limited
Nearest alternatives
- – Angeliquecare Ltd Home care, 0.5 miles awayNot yet rated
- G AUM Care Group (UK) Ltd Home care, 0.5 miles awayGood
- G Care24Seven Home care, 0.5 miles awayGood
- G Jemis Care Home care, 0.5 miles awayGood
- G London Home care, 0.5 miles awayGood
Getting help from London Borough of Ealing
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Ealing
- Ask for a care needs assessment
- Phone: 020 8825 8000
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Ealing
Checked on the council's website, November 2026.
Common questions
- Does Ealing Office provide nursing care?
- The Care Quality Commission's register does not list nursing care for Ealing Office.
- When was Ealing Office last inspected?
- The Care Quality Commission's latest rating for Ealing Office was published on 1 September 2025.
- Who runs Ealing Office?
- Ealing Office is run by Eleanor Nursing and Social Care Limited. It runs 11 services in London.
- What is Ealing Office's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 1 September 2025.