AUM Care Group (UK) Ltd

AUM care Group (UK) Ltd is a domiciliary care agency providing personal care to people living in their own homes. At the time of our inspection 5 older people were receiving a home care service from this provider.

The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. All 5 people using the service were receiving personal care at the time of the inspection

Relatives of people using the service thought that people received a safe and quality service from the provider. There were appropriate safeguarding adults policy and procedures in place and staff had received training so they could appropriately respond to incidents or allegations of abuse. There were appropriate systems in place to manage risks and medicines. Staff were offered employment only after appropriate recruitment checks were carried out and there were enough of them to ensure people received their visits as planned for them.

Staff received the training and the support they needed to fulfil their role. People needs were assessed before they started to receive a service from the agency. Where staff were responsible for assisting people to eat and drink, people's dietary needs and wishes were addressed in their care records. People were supported to stay healthy and well, and the provider liaised with healthcare professionals as necessary to ensure people received the healthcare they needed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.