Care24Seven
Home care, Ealing
Good
Rated on
Rating from the Care Quality Commission.
Care24Seven: inspection record
Rated Good in June 2021, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 4 times since 2015. Rated Good in 2015 and 2017, then Requires improvement in 2020, then Good in June 2021.
Its last inspection improved it from Requires improvement to Good. The latest rating was published about 5 years ago.
How it compares locally
- One of 59 Good home care services in Ealing, out of 64 with a rating.
About the service
From the Care Quality Commission's inspection report published 11 June 2021. Quoted under the Open Government Licence.
Care24Seven is a domiciliary care agency providing a range of services including personal care to people in their own homes. At the time of our inspection, there were 36 people using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
Incidents and accidents were recorded appropriately, and appropriate action taken, but records did not always include an analysis or evidence of lessons learned. However, the provider was transparent and there was clear communication within the team, so they learnt from mistakes and made improvements when things went wrong.
People's care and risk management plans set out the care tasks they required help with and these contained information about people and their preferences for how they liked to be supported.
Read the full summary
People told us they felt safe. Where there were risks to people's safety and wellbeing, these had been assessed and the provider had done all that was reasonably practicable to lessen those risks.
There were systems in place to monitor the quality of the service and recognise when improvements were required.
We received positive feedback from people and their relatives about using the service. Staff sometimes provided extra support and assistance to people when this was not part of people's contractual care arrangements.
The provider made sure there were enough staff deployed to support people and staff usually arrived at people's homes on time. Staff received induction, training and supervision and felt supported in their roles.
The provider sought feedback from people, relatives and staff and used this to develop the service. People and staff were confident they could raise any concerns they had with the registered manager and felt they would be listened to.
The registered manager and senior staff were responsive to and worked in partnership with other agencies to meet people's needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported
this practice.
Questions to ask the service
- Safe was rated Requires improvement on 11 June 2021. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- The last rating is 5 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Contact and registration details
| Address | Triangle Centre, 399 Uxbridge Road, Southall, UB1 3EJ |
|---|---|
| Neighbourhood | Hanwell, Ealing |
| Phone | 0333 207 5727 |
| Website | www.eagerhealth.com |
| Registered manager | Kimberley Leng |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 8 inspection reports, latest 11 June 2021 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Eager Health Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 08053341 (opens Companies House) |
Nearest alternatives
- G AUM Care Group (UK) Ltd Home care, less than 0.1 miles awayGood
- G Jemis Care Home care, less than 0.1 miles awayGood
- G London Home care, less than 0.1 miles awayGood
- RI Sahal Cares Home care, less than 0.1 miles awayRequires improvement
- G True Quality Services - West London Home care, less than 0.1 miles awayGood
Getting help from London Borough of Ealing
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Ealing
- Ask for a care needs assessment
- Phone: 020 8825 8000
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Ealing
Checked on the council's website, November 2026.
Common questions
- Does Care24Seven provide nursing care?
- The Care Quality Commission's register does not list nursing care for Care24Seven.
- When was Care24Seven last inspected?
- The Care Quality Commission's latest rating for Care24Seven was published on 11 June 2021.
- Who runs Care24Seven?
- Care24Seven is run by Eager Health Ltd.
- What is Care24Seven's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 11 June 2021.