Sahal Cares
Home care, Ealing
Requires improvement
Rated on
Rating from the Care Quality Commission.
Sahal Cares: inspection record
Rated Requires improvement in June 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Rated Requires improvement in June 2026.
The latest rating was published 4 months ago.
How it compares locally
- One of 5 Requires improvement home care services in Ealing, out of 64 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 25 June 2026 (assessment visit 15 May 2026). Quoted under the Open Government Licence.
Date of assessment: 1 June 2026
Sahal Cares is a domiciliary care agency registered to provide personal care to adults living in their own homes.
Read the full summary
The service was registered with CQC on 15 August 2023. This was the first assessment of the service. We have rated the service requires improvement.
We identified breaches of legal regulations relating to safe care and treatment, fit and proper persons employed and good governance. We have asked the provider to tell us the actions they are taking to make the required improvements.
The provider’s systems for recruiting new staff were not robust enough. The provider had not always assessed or planned for risks to people’s safety and wellbeing. Records were not always complete or detailed enough. Systems to monitor and improve the quality of the service had not always been effective at identifying where improvements were needed. We discussed these areas of concern with the registered manager. They agreed to review systems and make the improvements.
Whilst some records needed improving, people received good quality care. They were cared for by the same familiar care workers. Staff completed a range of training to help equip them for their roles. Staff arrived on time and understood how to safely care for people.
There were systems to monitor and respond to any accidents, incidents and complaints. The provider apologised when things went wrong and learnt from this.
People made decisions about their care and were offered choices. Staff supported people to be independent when they wanted. People experienced person-centred and safe care. People had the information they needed about the service.
The registered manager worked closely with other staff to provide care. Staff felt supported. The registered manager regularly contacted people and staff to ask for their feedback.
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Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment for this service. This key question has been rated requires improvement.
This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulations in relation to safe care and treatment and fit and proper persons employed.
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Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this service. This key question has been rated requires improvement.
This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this service. This key question has been rated good.
This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this service. This key question has been rated good.
This meant people’s needs were met through good organisation and delivery.
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Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this service. This key question has been rated requires improvement.
This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of a legal regulation in relation to good governance.
Questions to ask the service
- Safe was rated Requires improvement on 25 June 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 25 June 2026. Ask about staff training and how health appointments are arranged.
- Well-led was rated Requires improvement on 25 June 2026. Ask about changes in management and what has changed since the report.
Contact and registration details
| Address | Unit 4, G23 Triangle Centre, 399 Uxbridge Road, Southall, UB1 3EJ |
|---|---|
| Neighbourhood | Hanwell, Ealing |
| Phone | 07574 632911 |
| Registered manager | Warda Abdi |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Sahal Care Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 14384863 (opens Companies House) |
Nearest alternatives
- G AUM Care Group (UK) Ltd Home care, less than 0.1 miles awayGood
- G Care24Seven Home care, less than 0.1 miles awayGood
- G Jemis Care Home care, less than 0.1 miles awayGood
- G London Home care, less than 0.1 miles awayGood
- G True Quality Services - West London Home care, less than 0.1 miles awayGood
Getting help from London Borough of Ealing
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Ealing
- Ask for a care needs assessment
- Phone: 020 8825 8000
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Ealing
Checked on the council's website, November 2026.
Common questions
- Does Sahal Cares provide nursing care?
- The Care Quality Commission's register does not list nursing care for Sahal Cares.
- When was Sahal Cares last inspected?
- The Care Quality Commission's latest rating for Sahal Cares was published on 25 June 2026.
- Who runs Sahal Cares?
- Sahal Cares is run by Sahal Care Limited.
- What is Sahal Cares's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 25 June 2026.