True Quality Services - West London
Home care, Ealing
Good
Rated on
Rating from the Care Quality Commission.
True Quality Services - West London: inspection record
Rated Good in July 2021.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Rated Good in July 2021.
The latest rating was published about 5 years ago.
How it compares locally
- One of 59 Good home care services in Ealing, out of 64 with a rating.
About the service
From the Care Quality Commission's inspection report published 1 July 2021. Quoted under the Open Government Licence.
True Quality Service – West London is a domiciliary care agency. It provides personal care to older people living in their own homes. At the time of our inspection the service was providing care to three people.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
People told us they felt safe. Where there were risks to people's safety and wellbeing, these had been assessed and the provider had done all that was reasonably practicable to lessen those risks. People who used the service did not require support with their medicines. However, the provider had a medicines policy and procedure in place and staff received training in these.
People's care and risk management plans set out the care tasks they required help with and these contained personalised information about people and their preferences for how they liked to be supported.
Read the full summary
There were robust systems in place to monitor the quality of the service and recognise when improvements were required. The provider was transparent and there was clear communication within the team, so they learnt from mistakes and made improvements when things went wrong.
We received positive feedback from people about using the service. People said staff were caring and treated them with dignity and respect.
There was enough staff to support people and staff usually arrived on time at people's homes. The provider's monitoring system helped ensure people received all their visits as planned. Staff received an induction, training and supervision and felt supported in their roles.
The provider sought feedback from people, relatives and staff and used this to develop the service. People and staff were confident they could raise any concerns they had with the registered manager and felt they would be listened to.
The registered manager and senior staff were responsive to and worked in partnership with other agencies to meet people's needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Questions to ask the service
- The last rating is 5 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | F14 & F15, Unit 3 Triangle Centre, 399 Uxbridge Road, Southall, UB1 3EJ |
|---|---|
| Neighbourhood | Hanwell, Ealing |
| Phone | 0208058375 |
| Registered manager | Ebob Etchunjang Nkongho |
| Registered with the CQC since | |
| What it provides |
|
| Who it supports |
|
| Inspection reports | 2 inspection reports, latest 1 July 2021 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | True Quality Services Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 08461925 (opens Companies House) |
Nearest alternatives
- G AUM Care Group (UK) Ltd Home care, less than 0.1 miles awayGood
- G Care24Seven Home care, less than 0.1 miles awayGood
- G Jemis Care Home care, less than 0.1 miles awayGood
- G London Home care, less than 0.1 miles awayGood
- RI Sahal Cares Home care, less than 0.1 miles awayRequires improvement
Getting help from London Borough of Ealing
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Ealing
- Ask for a care needs assessment
- Phone: 020 8825 8000
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Ealing
Checked on the council's website, November 2026.
Common questions
- Does True Quality Services - West London provide nursing care?
- The Care Quality Commission's register does not list nursing care for True Quality Services - West London.
- When was True Quality Services - West London last inspected?
- The Care Quality Commission's latest rating for True Quality Services - West London was published on 1 July 2021.
- Who runs True Quality Services - West London?
- True Quality Services - West London is run by True Quality Services Ltd.
- What is True Quality Services - West London's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 1 July 2021.