London
Home care, Ealing
Good
Rated on
Rating from the Care Quality Commission.
London: inspection record
Rated Good in April 2022, up from Requires improvement.
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Ratings published by the Care Quality Commission.
Inspected and rated 3 times since 2019. Rated Good in 2019, then Requires improvement in 2021, then Good in April 2022.
Its last inspection improved it from Requires improvement to Good. The latest rating was published about 5 years ago.
How it compares locally
- One of 59 Good home care services in Ealing, out of 64 with a rating.
About the service
From the Care Quality Commission's inspection report published 30 April 2022. Quoted under the Open Government Licence.
London is the only branch of The Social Care Ltd, a domiciliary care agency located in the London Borough of Ealing. They provide personal care and support to people living in their own homes. At the time of our inspection, there were 99 people using the service. The agency cared mostly for older people, adults with disabilities and people with mental health needs.
Everyone using the service at the time of our inspection received support with personal care. This is not always the case for care agencies. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
People were happy with the service. They felt well supported and had the same regular care workers. Care workers arrived on time.
People and their relatives felt care workers had the right skills to provide safe care.
Read the full summary
Medicines were managed in a safe way.
The risks to people's safety and wellbeing had been assessed, were monitored and planned for.
The provider responded appropriately to complaints, incidents and accidents. They had effective systems for monitoring and improving the quality of the service.
There was a suitable management structure in place. There were regular meetings and information sharing for staff to make sure they were aware of their roles and responsibilities.
Questions to ask the service
- The last rating is 5 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | G41 to G42, Unit 3 Triangle Centre, 399 Uxbridge Road, Southall, UB1 3EJ |
|---|---|
| Neighbourhood | Hanwell, Ealing |
| Phone | 020 7375 1444 |
| Registered manager | Abdi Gulaid |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 3 inspection reports, latest 30 April 2022 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | The Social Care Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 10893548 (opens Companies House) |
Nearest alternatives
- G AUM Care Group (UK) Ltd Home care, less than 0.1 miles awayGood
- G Care24Seven Home care, less than 0.1 miles awayGood
- G Jemis Care Home care, less than 0.1 miles awayGood
- RI Sahal Cares Home care, less than 0.1 miles awayRequires improvement
- G True Quality Services - West London Home care, less than 0.1 miles awayGood
Getting help from London Borough of Ealing
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Ealing
- Ask for a care needs assessment
- Phone: 020 8825 8000
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Ealing
Checked on the council's website, November 2026.
Common questions
- Does London provide nursing care?
- The Care Quality Commission's register does not list nursing care for London.
- When was London last inspected?
- The Care Quality Commission's latest rating for London was published on 30 April 2022.
- Who runs London?
- London is run by The Social Care Ltd.
- What is London's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 30 April 2022.