Primera Assisted Living Limited

Primera Assisted Living Limited provides care and support to people living in their own homes. The service provides support to older people, people living with dementia and people with a physical disability. We carried out our on-site assessment on 23 September 2024. Our off site assessment activity started on 9 September 2024 and ended on 30 September 2024. At the time of our inspection 79 people were being supported with personal care by the service. We looked at 2 key questions; Safe and Well-Led. We covered 11 quality statements; Safe systems and pathways, Safeguarding; Involving people to manage risks; Safe and effective staffing; Supporting people to live healthy lives, Capable, compassionate and inclusive leaders, Governance, management and sustainability and Learning, improvement and innovation.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. At the time of the inspection, the location did not care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered to support this population group.