London Care (Willow House)

There were enough care workers deployed to keep people safe. Appropriate recruitment checks had been carried out for all care workers so suitable staff were employed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There were systems in place to ensure proper and safe use of medicines. Staff followed effective processes to assess and provide the support people needed to take their medicines safely.

People were protected from the risks associated with poor infection control because the service had processes in place to reduce the risk of infection and cross contamination.

There was a process in place to report, monitor and learn from accidents and incidents. Accidents were documented in a timely way which was in line with the service's policy and guidance.

There was an effective training system in place. Care workers demonstrated good knowledge and skills necessary for their role.

Governance processes were effective and helped to hold staff to account, kept people safe, protected their rights and provided good quality care and support. Audits were used to good effect, which resulted in people achieving good outcomes.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk