London Care (Bristol Court)
Home care, Hounslow
Good
Rated on
Rating from the Care Quality Commission.
London Care (Bristol Court): inspection record
Rated Good in September 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 3 times since 2020. Rated Requires improvement in 2020, then Good in 2021 and September 2025.
The latest rating was published 13 months ago.
How it compares locally
- One of 40 Good home care services in Hounslow, out of 44 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 10 September 2025 (assessment visit 26 June 2025). Quoted under the Open Government Licence.
This service provides care and support to people living in specialist ‘extra care’ housing. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is rented and is the occupant’s own home. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this assessment looked at people’s personal care and support service.
There were 91 flats at Bristol Court extra care scheme. There was a specialist unit for people living dementia (12 flats) and 15 flats dedicated for people with a learning disability. There were communal areas in different parts of the building.
Read the full summary
Not everyone who used the service received personal care. CQC onlyinspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our assessment, 25 people were supported with personal care.
The assessment included 2 visits to the service on 21 and 22 August 2025. The last rating for the service was requires improvement (published 3 July 2024). At the last assessment, we identified breaches of legal regulations relating to dignity and respect, safeguarding people from abuse and good governance. This assessment was planned to judge whether the provider had made improvements. We found that they had, and they were no longer breaching any legal regulations. The rating changed to good.
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
The provider demonstrated they were meeting the principles of Right culture, right care, right support. Staff supported people to be independent and make choices about their lives. People had opportunities to form and develop relationships with others. People were supported to access a range of activities and facilities in the local community.
Staff assessed risks to people’s safety and wellbeing. People received their medicines in a safe way. People lived in a safe environment.
There were enough staff to support people and meet their needs. Staff undertook a range of training. Staff felt well supported.
There were effective systems for monitoring and improving the quality of the service. Staff learnt when things went wrong. There were opportunities for people using the service and other stakeholders to contribute their views.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
The last rating for this key question was requires improvement. At this assessment the rating has changed to good. This meant people were safe and protected from avoidable harm.
At the last assessment, we identified breaches of a legal regulation relating to safeguarding people from abuse. At this assessment, we found improvements had been made. The provider was no longer breaching this regulation.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
The last rating for this key question was good. At this assessment the rating has remained good.
This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.
The last rating for this key question was requires improvement. At this assessment the rating has changed to good.
This meant people were supported and treated with dignity and respect; and involved as partners in their care.
At our last assessment, we identified breaches of the legal regulation relating to dignity and respect. At this assessment, we found improvements had been made. The provider was no longer breaching this regulation.
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Responsive
Good
Responsive – this means we looked for evidence that the service met people’s needs.
The last rating for this key question was good. At this assessment the rating has remained good.
This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
The last rating for this key question was requires improvement. At this assessment the rating has changed to good.
This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
At the last assessment, we identified breaches of legal regulations relating to good governance. At this assessment, we found improvements had been made. The provider was no longer breaching this regulation.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | Bristol Court, United Drive, Feltham, TW14 9AG |
|---|---|
| Neighbourhood | Feltham, Hounslow |
| Phone | 020 8588 9921 |
| Registered manager | Maria Vizureanu |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 2 inspection reports, latest 24 November 2021 (opens the Care Quality Commission website) Latest assessment published 10 September 2025; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | London Care LimitedBrand: City and County Healthcare Group |
|---|---|
| Ownership type | Organisation |
| Companies House number | 03117278 (opens Companies House) |
London Care Limited runs 12 services in London. 12 are rated Good or Outstanding.
Other services run by London Care Limited
- G London Care (East London) Home care, Tower HamletsGood
- G London Care (Fellows Court) Home care, CroydonGood
- G London Care (Helmi House) Home care, LambethGood
- G London Care (Holloway) Home care, IslingtonGood
- G London Care (Mary Seacole House) Home care, Hammersmith and FulhamGood
- G London Care (Olive House) Home care, Hammersmith and FulhamGood
Nearest alternatives
- – Endusull Care Limited Home care, 0.6 miles awayNot yet rated
- G Beatitude Care Ltd Home care, 0.7 miles awayGood
- – Aniis Care Home care, 1.2 miles awayNo overall rating
- G Avant (Ealing) Home care, 1.6 miles awayGood
- G Avant (Hillingdon) Healthcare Services Limited Home care, 1.6 miles awayGood
Getting help from London Borough of Hounslow
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Hounslow
- Ask for a care needs assessment
- Phone: 020 8583 3100, Monday to Thursday 9am to 5pm, Friday 9am to 4.45pm
- Support for carers
- Paying for care: London Borough of Hounslow
Checked on the council's website, November 2026.
Common questions
- Does London Care (Bristol Court) provide nursing care?
- The Care Quality Commission's register does not list nursing care for London Care (Bristol Court).
- When was London Care (Bristol Court) last inspected?
- The Care Quality Commission's latest rating for London Care (Bristol Court) was published on 10 September 2025.
- Who runs London Care (Bristol Court)?
- London Care (Bristol Court) is run by London Care Limited. It runs 12 services in London.
- What is London Care (Bristol Court)'s CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 10 September 2025.