London Care (Olive House)
Home care, Hammersmith and Fulham
Good
Rated on
Rating from the Care Quality Commission.
London Care (Olive House): inspection record
Rated Good in April 2022.
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Ratings published by the Care Quality Commission.
Rated Good in April 2022.
The latest rating was published about 5 years ago.
How it compares locally
- One of 22 Good home care services in Hammersmith and Fulham, out of 24 with a rating.
About the service
From the Care Quality Commission's inspection report published 30 April 2022. Quoted under the Open Government Licence.
Olive House is an extra care scheme providing personal care for up to 50 people. The provider was commissioned by the local authority to provide personal care for up to 40 people. The premises were purpose built and people lived in their own rented flats. At the time of our inspection there were 32 people using the service.
What inspectors found
People received care and support from kind and thoughtful staff. One person said, "They go out of their way to help me." People were treated in a respectful manner and their independence was encouraged.
People told us they felt safe living at the service and they felt confident about raising any concerns.
Read the full summary
People received support to safely take their medicines where this formed part of their agreed care package.
People's needs were assessed before they moved into the service and their needs were regularly reviewed.
People were able to access health care and were supported by staff to attend hospital and other medical appointments.
People were provided with opportunities to take part in fun activities which stimulated their physical and emotional wellbeing.
People told us the registered manager, the deputy and the staff team were approachable and keen to offer their support and assistance.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People benefitted from a service which was managed in an open and committed way by the registered manager. Systems were in place to monitor and improve the quality of care and support people received.
Questions to ask the service
- The last rating is 5 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | Olive House, 185 Townmead Road, London, SW6 2JY |
|---|---|
| Neighbourhood | Fulham, Hammersmith and Fulham |
| Phone | 020 7610 6718 |
| Website | www.londoncare.co.uk |
| Registered manager | Thelma Akpakpa |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 1 inspection report, latest 30 April 2022 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | London Care LimitedBrand: City and County Healthcare Group |
|---|---|
| Ownership type | Organisation |
| Companies House number | 03117278 (opens Companies House) |
London Care Limited runs 12 services in London. 12 are rated Good or Outstanding.
Other services run by London Care Limited
- G London Care (Bristol Court) Home care, HounslowGood
- G London Care (East London) Home care, Tower HamletsGood
- G London Care (Fellows Court) Home care, CroydonGood
- G London Care (Helmi House) Home care, LambethGood
- G London Care (Holloway) Home care, IslingtonGood
- G London Care (Mary Seacole House) Home care, Hammersmith and FulhamGood
Nearest alternatives
- G Arale Group Limited Home care, 0.2 miles awayGood
- G Standard Care Limited Home care, 0.2 miles awayGood
- – Wandsworth Home care, 0.3 miles awayNot yet rated
- G IPDiagnostics Ltd Home care, 0.5 miles awayGood
- G Care Outlook (Battersea) Home care, 0.6 miles awayGood
Getting help from London Borough of Hammersmith & Fulham
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Hammersmith & Fulham
- Ask for a care needs assessment
- Phone: 0800 145 6095 (freephone), Monday to Friday, 8.45am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Hammersmith & Fulham
Checked on the council's website, November 2026.
Common questions
- Does London Care (Olive House) provide nursing care?
- The Care Quality Commission's register does not list nursing care for London Care (Olive House).
- When was London Care (Olive House) last inspected?
- The Care Quality Commission's latest rating for London Care (Olive House) was published on 30 April 2022.
- Who runs London Care (Olive House)?
- London Care (Olive House) is run by London Care Limited. It runs 12 services in London.
- What is London Care (Olive House)'s CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 30 April 2022.