Care Outlook (Battersea)

Care Outlook (Wembley) provides domiciliary care services for adults with a wide range of needs. The service offers support to people who require help with day to day routines, including personal care, meal preparation, shopping, housework and supporting people out into the community. At the time of inspection there were 110 people receiving support. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

In the main people were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; however the policies and systems in the service did not support this practice. We have made a recommendation about ensuring the principles of the Mental Capacity Act were followed.

People told us they felt safe when care workers supported them. People's medicines were administered in a safe way and as prescribed. Risk management plans were developed providing care workers with guidance on how to mitigate risks for people they supported. The provider had a robust recruitment procedure in place.