Care Outlook (Hackney)
Home care, Hackney
Good
Rated on
Rating from the Care Quality Commission.
Care Outlook (Hackney): inspection record
Rated Good in September 2019.
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Ratings published by the Care Quality Commission.
Rated Good in September 2019.
The latest rating was published about 7 years ago.
How it compares locally
- One of 22 Good home care services in Hackney, out of 25 with a rating.
About the service
From the Care Quality Commission's inspection report published 10 September 2019. Quoted under the Open Government Licence.
Care Outlook (Hackney) is a domiciliary care service registered to provide personal care support to people with a learning disability, autism spectrum disorder, sensory impairment, people who misuse drugs and alcohol, people with an eating disorder, mental health, older people, physical disability, and younger adults. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection 147 people were receiving personal care support.
What inspectors found
People and their relatives told us staff were kind and caring. People and their relatives told us they were very happy with the service.
People had regular care staff who were punctual and let them know if they were running late.
Read the full summary
Care records were up to date, person centred and comprehensive. Risk assessments were in place. Staff were able to tell us how they cared for people to mitigate these risks. However, end of life care was not always explored.
We have made a recommendation about end of life care.
People and their relatives told us that the service was very responsive to any issues or concerns they had.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The provider had quality assurance systems in place.
People's cultural and religious needs were respected when planning and delivering care. Discussions with the registered manager and staff showed that they respected people's sexual orientation so that lesbian, gay, bisexual, and transgender people could feel accepted and welcomed in the service.
The provider had a complaints procedure in place.
There were aspects of the service that were well led, but the registered manager was aware they needed to refine and improve some aspects of the assessment process for people.
Questions to ask the service
- Well-led was rated Requires improvement on 10 September 2019. Ask about changes in management and what has changed since the report.
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Contact and registration details
| Address | Unit 11, Second Floor, 290 Mare Street, Hackney, London, E8 1HE |
|---|---|
| Neighbourhood | Hackney town, Hackney |
| Phone | 020 8695 9085 |
| Registered manager | Oluyemisi Kazeem |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 1 inspection report, latest 10 September 2019 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Care Outlook LtdBrand: Care Outlook |
|---|---|
| Ownership type | Organisation |
| Companies House number | 05302971 (opens Companies House) |
Care Outlook Ltd runs 7 services in London. 3 are rated Good or Outstanding, 2 are rated Requires improvement or Inadequate and 2 have no rating yet.
Other services run by Care Outlook Ltd
- G Care Outlook (Battersea) Home care, WandsworthGood
- G Care Outlook (Twickenham)) Home care, Richmond upon ThamesGood
- RI Care Outlook (Forest Hill) Home care, LewishamRequires improvement
- RI Care Outlook (West Wickham) Home care, BromleyRequires improvement
- – Care Outlook (Greenwich) Home care, GreenwichNot yet rated
- – Care Outlook (Hillingdon) Home care, HillingdonNot yet rated
Nearest alternatives
- G Unique Care UK Home care, less than 0.1 miles awayGood
- G YoD Care Services Home care, less than 0.1 miles awayGood
- – London Borough of Hackney Extra Care Home care, 0.1 miles awayNo overall rating
- G Home Instead Stoke Newington, Leyton & Wanstead Home care, 0.2 miles awayGood
- G Social Care 4U Home care, 0.4 miles awayGood
Getting help from London Borough of Hackney
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Hackney
- Ask for a care needs assessment
- Phone: 020 8356 6262, Monday, Tuesday, Thursday and Friday 9am to 5pm, Wednesday 9am to 4pm. Out of hours: 020 8356 2300
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Hackney
Checked on the council's website, November 2026.
Common questions
- Does Care Outlook (Hackney) provide nursing care?
- The Care Quality Commission's register does not list nursing care for Care Outlook (Hackney).
- When was Care Outlook (Hackney) last inspected?
- The Care Quality Commission's latest rating for Care Outlook (Hackney) was published on 10 September 2019.
- Who runs Care Outlook (Hackney)?
- Care Outlook (Hackney) is run by Care Outlook Ltd. It runs 7 services in London.
- What is Care Outlook (Hackney)'s CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 10 September 2019.