Unique Care UK

This service is a domiciliary care agency and is based in the London Borough of Barking & Dagenham. The service provides personal care to adults in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

At the time of our inspection, the service provided personal care to 22 people.

At our last comprehensive inspection on 22 January 2019, we found shortfalls that may place people at risk of harm. We found that risk assessments had not been completed for people to minimise the risks of avoidable harm and robust pre-employment checks had not been carried out to ensure staff can safely work with vulnerable people. During this inspection, we found improvements had been made.

Risk assessments had been carried out to ensure people received safe care. Pre-employment checks such as references had been sought to ensure staff were suitable to support people. Systems were in place to monitor staff time-keeping and rotas were sent in advance to staff to minimise missed calls and late calls.