Social Care 4U

People using the service told us they felt safe with staff. People liked their team of care staff and had confidence they would always have care at the times they required it.

There were enough staff to provide safe care and support to people using the service. Staff had been recruited to the service safely. The service had effective systems in place to monitor recruitment records and to ensure staff working at the service had the relevant documents to work within adult social care.

People's independence was supported and encouraged to enable people to feel in control of their lives while knowing staff support was available when needed.

Right Care People's care plans were personal to them and people's preferences were documented and respected. People's communication needs were clearly stated and the service used technology to support people's communication. People were included in all aspects of their care and supported to make decisions about

their daily lives as much as possible.

Staff were aware of their safeguarding responsibilities and knew the processes to follow if they were not satisfied with responses from the management team or needed to whistle blow.

Medicines were managed safely at the service. Staff kept people safe from the risks of acquiring an infection and wore appropriate personal protective equipment (PPE). Staff were supported with training in end of life care and support.

Right culture People and staff were pleased with the management of the service and felt well supported by the registered manager and director. People told us staff were kind and understanding. Staff enjoyed working with people and respected people's privacy and dignity.

Systems were in place to monitor the quality of the service to ensure the care people received was of a high quality. The management team encouraged staff to have high standards and this was reflected in the feedback from people using the service. The views of people, relatives, staff and health professionals was requested and acted upon.

Staff received training to support them in their role and regular individual and group supervision. People were supported to eat and drink enough to stay healthy. People's consent to care was requested before care was provided. People knew how to make a complaint and the service had a complaints policy and procedure.