Care Outlook (Forest Hill)
Home care, Lewisham
Requires improvement
Rated on
Rating from the Care Quality Commission.
Care Outlook (Forest Hill): inspection record
Rated Requires improvement in March 2023, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 4 times since 2017. Rated Good in 2017, then Requires improvement in 2019, then Good in 2021, then Requires improvement in March 2023.
Its last inspection moved it down from Good to Requires improvement. The latest rating was published about 4 years ago.
How it compares locally
- One of 16 Requires improvement home care services in Lewisham, out of 44 with a rating.
About the service
From the Care Quality Commission's inspection report published 9 March 2023. Quoted under the Open Government Licence.
Care Outlook (Forest Hill) is a domiciliary care service which provides personal care to people living in their own homes. Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection there were 270 people receiving care and support for personal care.
Right Support: The provider was not following the principles of the Mental Capacity Act as they had not carried out mental capacity assessments when they had reason to believe people lacked capacity to consent to their care and support. The provider was unable to provide any evidence where decisions were made in people's best interest.
Read the full summary
Right Care: There were ongoing issues with the provider's electronic call monitoring system which meant there was a continued risk people would not get their care visits as planned. The information in care plans and risk assessments was inconsistent which meant there was a risk staff would not be given the most up to date information about how to mitigate risks. Medicines support was not always in line with current guidelines. People's nutritional needs were recorded however there was a lack of information regarding people's preferences around food.
Right Culture: The quality assurance and governance processes were not always effective as they had not identified the issues we found with care plans and risk assessments. The provider was following up on some of the issues with staff attendance, but they had not identified all the issues we found. Despite these issues people were mainly positive about the care and support they received. People told us, "I have found them to be brilliant and I have no problems and "I would recommend this company to others if they were going to have the carers I have." There were processes in place to gather feedback. The provider worked with a range of health and social care professionals when planning care and support.
Questions to ask the service
- Safe was rated Requires improvement on 9 March 2023. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 9 March 2023. Ask about staff training and how health appointments are arranged.
- Well-led was rated Requires improvement on 9 March 2023. Ask about changes in management and what has changed since the report.
- The last rating is 4 years old. Ask what has changed since then.
Contact and registration details
| Address | 260 Stanstead Road, London, SE23 1DD |
|---|---|
| Neighbourhood | Catford, Lewisham |
| Phone | 020 8695 9000 |
| Registered manager | Faith Bellodi |
| Registered with the CQC since | |
| What it provides |
|
| Who it supports |
|
| Inspection reports | 4 inspection reports, latest 9 March 2023 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Care Outlook LtdBrand: Care Outlook |
|---|---|
| Ownership type | Organisation |
| Companies House number | 05302971 (opens Companies House) |
Care Outlook Ltd runs 7 services in London. 3 are rated Good or Outstanding, 2 are rated Requires improvement or Inadequate and 2 have no rating yet.
Other services run by Care Outlook Ltd
- G Care Outlook (Battersea) Home care, WandsworthGood
- G Care Outlook (Hackney) Home care, HackneyGood
- G Care Outlook (Twickenham)) Home care, Richmond upon ThamesGood
- RI Care Outlook (West Wickham) Home care, BromleyRequires improvement
- – Care Outlook (Greenwich) Home care, GreenwichNot yet rated
- – Care Outlook (Hillingdon) Home care, HillingdonNot yet rated
Nearest alternatives
- G Rose Care Services Limited Home care, 0.3 miles awayGood
- RI Brockley, London Home care, 0.6 miles awayRequires improvement
- G Integrated Family Support Ltd Home care, 0.7 miles awayGood
- – Infinite Care Services Home care, 0.7 miles awayNot yet rated
- – Westminster Homecare Limited - Lambeth Home care, 0.9 miles awayNot yet rated
Getting help from London Borough of Lewisham
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Lewisham
- Ask for a care needs assessment
- Phone: 020 8314 7777. Out-of-hours emergencies: 020 8314 6000
- Support for carers
- Paying for care: London Borough of Lewisham
Checked on the council's website, November 2026.
Common questions
- Does Care Outlook (Forest Hill) provide nursing care?
- The Care Quality Commission's register does not list nursing care for Care Outlook (Forest Hill).
- When was Care Outlook (Forest Hill) last inspected?
- The Care Quality Commission's latest rating for Care Outlook (Forest Hill) was published on 9 March 2023.
- Who runs Care Outlook (Forest Hill)?
- Care Outlook (Forest Hill) is run by Care Outlook Ltd. It runs 7 services in London.
- What is Care Outlook (Forest Hill)'s CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 9 March 2023.