Brockley, London
Home care, Lewisham
Requires improvement
Rated on
Rating from the Care Quality Commission.
Brockley, London: inspection record
Rated Requires improvement in September 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Rated Requires improvement in September 2022.
The latest rating was published about 4 years ago.
How it compares locally
- One of 16 Requires improvement home care services in Lewisham, out of 44 with a rating.
About the service
From the Care Quality Commission's inspection report published 7 September 2022. Quoted under the Open Government Licence.
Brockley, London is a domiciliary care agency. At the time of our inspection the service was providing personal care to two older people and employed one care worker. The registered manager was supporting one of the people who used the service and was in the process of hiring another care worker. Both people using the service were private clients, meaning their care was not funded by the local authority.
What inspectors found
People gave good feedback about the care they received. One person told us "It's a good service, they treat me with kindness and respect".
The provider did not consistently manage risks to people's care. We saw examples of the provider identifying risks to people and not conducting and implementing risk management procedures. The provider did not support people with their medicines, but did keep a record of the medicines people were taking. However, these did not include information about what these medicines were for and whether there were any side- effects to these. The care worker had received training in infection control and understood what measures to take to keep people safe.
Read the full summary
The provider developed support plans with people, but these did not always include personalised detail about how they wanted their care delivered, for example their preferences in relation to their food.
The provider was still in the process of implementing and developing governance frameworks and systems of audit. However, the registered manager did not fully understand regulatory issues relating to risk management, which meant he did not identify the issues we found.
For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk
Questions to ask the service
- Safe was rated Requires improvement on 7 September 2022. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 7 September 2022. Ask about staff training and how health appointments are arranged.
- Caring was rated Requires improvement on 7 September 2022. Ask how staff protect dignity and how people are involved in decisions about their care.
- Responsive was rated Requires improvement on 7 September 2022. Ask to see how care plans are kept up to date, how complaints are handled.
- The last rating is 4 years old. Ask what has changed since then.
Contact and registration details
| Address | 95 Ewhurst Road, Crofton Park, Brockley, London, SE4 1SD |
|---|---|
| Neighbourhood | Catford, Lewisham |
| Website | www.philipsqualitycaresevices.com |
| Registered manager | Philip Irorakpeyere Erhenede |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 1 inspection report, latest 7 September 2022 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Philip's Quality Care Services Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 12773079 (opens Companies House) |
Nearest alternatives
- – Infinite Care Services Home care, 0.3 miles awayNot yet rated
- RI Lewisham Enablement Service Home care, 0.3 miles awayRequires improvement
- G Nomase Care Ltd Home care, 0.4 miles awayGood
- G Unique Personnel (UK) LTD - LEWISHAM Home care, 0.4 miles awayGood
- – Always Healthcare Ltd Home care, 0.5 miles awayNot yet rated
Getting help from London Borough of Lewisham
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Lewisham
- Ask for a care needs assessment
- Phone: 020 8314 7777. Out-of-hours emergencies: 020 8314 6000
- Support for carers
- Paying for care: London Borough of Lewisham
Checked on the council's website, November 2026.
Common questions
- Does Brockley, London provide nursing care?
- The Care Quality Commission's register does not list nursing care for Brockley, London.
- When was Brockley, London last inspected?
- The Care Quality Commission's latest rating for Brockley, London was published on 7 September 2022.
- Who runs Brockley, London?
- Brockley, London is run by Philip's Quality Care Services Limited.
- What is Brockley, London's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 7 September 2022.