Civic Care Ltd

We looked at all 5 key questions and 34 quality statements during this assessment. Based on the findings of this inaugural CQC assessment, we have rated them good overall.

We found that Civic Care Ltd delivered safe, person-centred care that reflected people’s identities, preferences and cultural needs.

People received care from a small, consistent staff team who arrived on time and adjusted visit times flexibly to suit individual routines and family arrangements. Family feedback described the service as very flexible and noted that managers checked in regularly, including during hospital stays, and arranged condensed hours when needed. Carers were matched for language and culture which supported clear communication, dignity, and trust.

Leaders used a real-time care management system, to share rotas and visit tasks with staff, capture notes, flag people’s communication needs, and record incidents and changes quickly. This system supported continuity, audit trails, and timely responses to concerns. Staff accessed current policies and a service user guide (including an easy-read version) and described quarterly supervision as consistent and helpful. A professional said “Working with Civic Care is seamless and refreshing. Their communication is clear, and they always act promptly, which makes them a reliable partner.” Recruitment was safe and included Disclosure and Barring Service (DBS) checks and references.

Partnership working was integral to care delivery. The service liaised with local authorities and worked with GPs and district nurses to resolve health concerns.

The service was led by a suitably qualified and experienced Registered Manager who held the relevant adult health and social care qualifications. The Registered Manager was actively involved in the day-to-day operational management of the service, ensuring that high standards of care were consistently maintained. They were supported by the Nominated Individual, who provided strong leadership and oversight. As part of the service’s planned growth, there were arrangements in place to recruit dedicated Care Coordinators to enhance service delivery and support future expansion.