London Care (Holloway)

London Care (Holloway) is a domiciliary care agency providing personal care to people living in the London Borough of Islington. At the time of our inspection the service provided personal care to 247 people. People supported were older people, people with dementia, people with physical disabilities and people with mental illness. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People were kept safe from risk and harm and staff had a good understanding of safeguarding processes. Risk assessments were robust and relevant. Staff recruitment processes were robust and staffing levels ensured peoples' needs were met. The provider followed current infection prevention and control guidance. People who used the service were assisted with their medicines safely. There were systems in place to record and monitor accidents and incident and lessons learned were discussed with staff to minimise the risk of such events reoccurring.

People's needs were assessed, and staff were trained to provide support whilst promoting people's independence. People told us staff were polite and always asked before providing support. People were involved in decisions about their support needs. People were supported to access healthcare professionals if this was required. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.