London Care (Mary Seacole House)
Home care, Hammersmith and Fulham
Good
Rated on
Rating from the Care Quality Commission.
London Care (Mary Seacole House): inspection record
Rated Good in July 2019.
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Ratings published by the Care Quality Commission.
Rated Good in July 2019.
The latest rating was published about 7 years ago.
How it compares locally
- One of 22 Good home care services in Hammersmith and Fulham, out of 24 with a rating.
What inspectors found
From the Care Quality Commission's inspection report published 3 July 2019. Quoted under the Open Government Licence.
About the service: Mary Seacole House provides extra care housing for up to 30 people, including younger adults with physical disabilities, older people with physical frailties and/or people living with dementia. People using the service live in ordinary flats in a property with facilities that included a communal lounge, cafeteria and rear garden. At the time of the inspection 24 people were living at the service.
People's experience of using this service: People received individual care that took account of their needs and wishes. They were consulted when staff carried out assessments and developed care plans. People and their relatives told us that staff were kind and caring. One relative said, "I am so happy with the carers I baked them a cake to show my gratitude." We observed that people enjoyed being with staff, who supported them in a respectful way.
Read the full summary
There were systems in place to ensure people received their care and support in a safe manner. Sufficient staff were deployed so that people experienced a punctual, reliable and consistently delivered service. Staff were safely recruited and had received training in how to support people safely, for example with moving and positioning.
People were supported by staff to meet their identified health care needs. Staff were provided with training, supervision and other managerial support to assist them to provide effective care. Where required, people were supported to meet their nutritional needs. Staff recognised when people's health, independence and functioning abilities had declined, and they notified relevant external professionals including GPs and social workers.
People were to make their own choices and decisions wherever possible. Staff knew people well and supported them to live as independently as they wished to and were able to.
People were supported each day in line with their identified personal care needs and expressed preferences in their care plan. Activities took place to offer people social stimulation and entertainment, if they wished to participate. Complaints were taken seriously by the provider and responded to sensitively.
People and relatives told us the service was well managed. They thought the registered manager had made a noticeable difference, which was also recognised by an award from the provider. Staff expressed they felt valued and supported. There were clear processes to monitor the quality of the service and support the management and staff team to achieve ongoing improvements.
Questions to ask the service
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | Mary Seacole House, 24 Invermead Close, London, W6 0HQ |
|---|---|
| Neighbourhood | Hammersmith, Hammersmith and Fulham |
| Phone | 020 8741 8888 |
| Website | www.londoncare.co.uk |
| Registered manager | Zeenat Bashir Panirwala |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 1 inspection report, latest 3 July 2019 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | London Care LimitedBrand: City and County Healthcare Group |
|---|---|
| Ownership type | Organisation |
| Companies House number | 03117278 (opens Companies House) |
London Care Limited runs 12 services in London. 12 are rated Good or Outstanding.
Other services run by London Care Limited
- G London Care (Bristol Court) Home care, HounslowGood
- G London Care (East London) Home care, Tower HamletsGood
- G London Care (Fellows Court) Home care, CroydonGood
- G London Care (Helmi House) Home care, LambethGood
- G London Care (Holloway) Home care, IslingtonGood
- G London Care (Olive House) Home care, Hammersmith and FulhamGood
Nearest alternatives
- – Venelle Life Limited Home care, 0.4 miles awayNot yet rated
- G SD Care Agency London Home care, 0.6 miles awayGood
- G HomeCare Reablement Service Home care, 0.6 miles awayGood
- – Bravo Care Branch Home care, 0.7 miles awayNo overall rating
- O Walfinch Chiswick, Hammersmith & Kensington Home care, 0.7 miles awayOutstanding
Getting help from London Borough of Hammersmith & Fulham
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Hammersmith & Fulham
- Ask for a care needs assessment
- Phone: 0800 145 6095 (freephone), Monday to Friday, 8.45am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Hammersmith & Fulham
Checked on the council's website, November 2026.
Common questions
- Does London Care (Mary Seacole House) provide nursing care?
- The Care Quality Commission's register does not list nursing care for London Care (Mary Seacole House).
- When was London Care (Mary Seacole House) last inspected?
- The Care Quality Commission's latest rating for London Care (Mary Seacole House) was published on 3 July 2019.
- Who runs London Care (Mary Seacole House)?
- London Care (Mary Seacole House) is run by London Care Limited. It runs 12 services in London.
- What is London Care (Mary Seacole House)'s CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 3 July 2019.