Bravo Care Branch

What inspectors found

From the Care Quality Commission's assessment published 24 June 2025 (assessment visit 23 February 2025). Quoted under the Open Government Licence.

1. Safe

   GGood Good

   The service people received was safe, and provided by suitable numbers of appropriately recruited, and trained staff employed to meet their needs. This meant people were supported to live safely. The registered manager, and management team assessed, monitored, and recorded risks to people that were also reported by care staff. Accidents, incidents, and safeguarding concerns were reported, investigated, recorded appropriately, and learnt from. Staff received appropriate training to administer, prompt, and support people to take their medicines, if necessary. Infection control procedures were followed.

2. Caring

   GGood Good

   Staff encouraged, and supported people to be as independent as possible, and do things for themselves, as much as they wished, and could manage. Staff prioritised supporting them to have choice, control, and make decisions about how their support was provided, and have the best quality of life. This promoted their independence, confidence, and promoted minimising social isolation. People and their relatives told us staff provided care and support in a friendly way, paying attention to small details that made all the difference. Staff acknowledged people’s rights to privacy, dignity and confidentiality, and people said they felt respected. People said staff cared about them, were compassionate, enthusiastic about the work they did, and people they cared for, and supported.

3. Responsive

   GGood Good

   The registered manager, management team, and staff were very responsive to people’s needs, and assessed, reviewed, and appropriately adjusted their care plans when required. This included any communication needs. People received equal person-centred care, were given choices, well supported to make them, and encouraged to follow their routines, and interests. They were also encouraged and supported to maintain social contact with friends and family to maintain their independence, and minimise social isolation. People were given enough suitable, and accurate information about the service to make their own decisions regarding whether they wished to use it. Complaints were recorded, investigated, and people provided with outcomes.

4. Well-led

   GGood Good

   The provider had an open, honest culture that was responsive, and positive with a clearly set out management structure that was available to people using the service, and staff. The vision and values were clear, easy to understand, and staff understood, and followed them. They were aware of their responsibilities, and accountability. People, their relatives, and staff said the management style was positive, approachable, contactable, professional, and they felt valued, and were comfortable raising any concerns they may have. Staff said this approach made them confident, and enabled them to take responsibility for their own conduct. The service quality was frequently, and thoroughly reviewed, and any required changes made to improve the care and support people received. This was conducted in a way that best suited people. The provider had established effective professional working relationships that promoted integrated, joined up working, both internally, and externally to the organisation to meet people’s needs including those outside its remit. Staff were actively encouraged to contribute ideas, and suggestions to make improvements to the service, staff wellbeing, and for people using the service, individually, and overall. These contributions were recognised, and staff felt valued members of the service.