MiHomecare Hammersmith and Fulham

MiHomecare Hammersmith and Fulham is a domiciliary care agency. The service provides personal care to older people and people with physical disabilities. At the time of our inspection there were 265 people using the service.

Not everyone who used the service received personal care. In this service, the Care Quality Commission can only inspect the service received by people who get support with personal care. This includes help with tasks related to personal hygiene and eating. Where people receive such support, we also consider any wider social care provided.

People told us they were treated with respect and kindness by the care workers. Most people we spoke with told us that staff arrived on time and stayed for the full duration, however a number of people told us they did not know when staff were due to arrive and were sometimes late. We have made a recommendation about how the service communicates with people who use the service about what they can expect.

People told us the service contacted them to find out their views about the service, but the provider did not always effectively record or respond to feedback. The provider had identified this as an area for development and were due to implement a new system for recording feedback.