Sage Care Fulham
Home care, Hammersmith and Fulham
Good
Rated on
Rating from the Care Quality Commission.
Sage Care Fulham: inspection record
Rated Good in February 2023, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 3 times since 2017. Rated Good in 2017, then Requires improvement in 2021, then Good in February 2023.
Its last inspection improved it from Requires improvement to Good. The latest rating was published about 4 years ago.
How it compares locally
- One of 22 Good home care services in Hammersmith and Fulham, out of 24 with a rating.
About the service
From the Care Quality Commission's inspection report published 1 February 2023. Quoted under the Open Government Licence.
Sagecare Fulham is a domiciliary care agency. It provides personal care to mostly older people living in their own homes in the London Boroughs of Hammersmith & Fulham, Westminster and Chelsea. It also supports some adults who are living with dementia and adults who have physical disabilities. At the time of our inspection the service was providing care and support to 472 people. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
We received mixed feedback about the timeliness and duration of people's care visits. People's care plans set out their care needs and preferences and communication support. Sometimes this information was not recorded in a consistent manner.
People told us they felt safe. Staff supported people with their medicines appropriately. There were procedures for responding to and learning from accidents and incidents.
Read the full summary
There were recruitment processes in place to help make sure only suitable staff were employed. Staff received regular training, supervision and competency checks. This included safeguarding awareness training so staff knew how to report potential abuse concerns.
Staff treated people with dignity and respect and were caring.
The service worked in partnership with other professionals to meet people's needs and help them to access healthcare services.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
There were systems in place to monitor the quality of the service and recognise when improvements were required. People and staff were asked to give feedback about the service.
Questions to ask the service
- Well-led was rated Requires improvement on 1 February 2023. Ask about changes in management and what has changed since the report.
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Contact and registration details
| Address | Unit 2, Cambridge Court, 210 Shepherds Bush Road, London, W6 7NJ |
|---|---|
| Neighbourhood | Hammersmith, Hammersmith and Fulham |
| Website | www.sage-care.co.uk |
| Registered manager | Achila Jayasinghe Mudiyanselage |
| Registered with the CQC since | |
| What it provides |
|
| Who it supports |
|
| Inspection reports | 3 inspection reports, latest 1 February 2023 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Sage Care LimitedBrand: City and County Healthcare Group |
|---|---|
| Ownership type | Organisation |
| Companies House number | 03288501 (opens Companies House) |
Sage Care Limited runs 2 services in London. 1 is rated Good or Outstanding and 1 is rated Requires improvement or Inadequate.
Other services run by Sage Care Limited
- RI Sagecare (Southwark) Home care, LewishamRequires improvement
Nearest alternatives
- G MiHomecare Hammersmith and Fulham Home care, less than 0.1 miles awayGood
- – Bravo Care Branch Home care, 0.1 miles awayNo overall rating
- O Walfinch Chiswick, Hammersmith & Kensington Home care, 0.1 miles awayOutstanding
- – ZIA Care Ltd Home care, 0.2 miles awayNot yet rated
- G Care Quality Services London Home care, 0.3 miles awayGood
Getting help from London Borough of Hammersmith & Fulham
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Hammersmith & Fulham
- Ask for a care needs assessment
- Phone: 0800 145 6095 (freephone), Monday to Friday, 8.45am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Hammersmith & Fulham
Checked on the council's website, November 2026.
Common questions
- Does Sage Care Fulham provide nursing care?
- The Care Quality Commission's register does not list nursing care for Sage Care Fulham.
- When was Sage Care Fulham last inspected?
- The Care Quality Commission's latest rating for Sage Care Fulham was published on 1 February 2023.
- Who runs Sage Care Fulham?
- Sage Care Fulham is run by Sage Care Limited. It runs 2 services in London.
- What is Sage Care Fulham's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 1 February 2023.