Sagecare (Southwark)
Home care, Lewisham
Requires improvement
Rated on
Rating from the Care Quality Commission.
Sagecare (Southwark): inspection record
Rated Requires improvement in January 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 4 times since 2019. Rated Requires improvement in 2019, then Good in 2020, then Requires improvement in 2023 and January 2026.
The latest rating was published 9 months ago.
How it compares locally
- One of 16 Requires improvement home care services in Lewisham, out of 44 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 22 January 2026 (assessment visit 25 July 2025). Quoted under the Open Government Licence.
Date of inspection: 2 October 2025 – 4 December 2025. Sage Care (Southwark) is a care at home service providing to support to older people, people with physical disability and sensory impairment, younger adults, people with mental health, and people with learning disabilities or autistic spectrum disorder. At the time of the inspection there were 225 people using the service.
At this inspection, the service has been rated requires improvement.
Read the full summary
We assessed the service against ‘right support, right care, right culture guidance to make sure judgements whether the provider guaranteed people with a learning disability or autistic people, respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
Pre-employment checks were completed to ensure recruitment was safe. These checks included Disclosure and Barring (DBS) and Right to work in the UK (RTW) checks.
Electronic Call Monitoring Data (ECM) highlighted there was issues with high levels of late visits to people.
People had care plans and risk assessments in place. Some care plans were not person centred and did not have enough information to fully inform staff how to support people with complex care needs. Some care plans had generic information for staff to follow in relation to evacuation plans from people’s home in the case of an emergency. Information in these plans did not align to people’s mobility or support care needs. We raised this with the management team and plans, and risk assessments were amended.
The service had governance and audit systems in place, but these did not identify or address issues we found during the inspection.
The service had a range of policies and procedures in place for staff to follow and work towards keeping people safe.
The service was in breach of legal regulations in relation to safe care and treatment and good governance.
We have asked the provider for an action plan in response to the concerns found at this inspection.
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Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last inspection we rated this key question requires improvement. At this inspection the rating has remained requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of regulation in relation to safe care and treatment.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last inspection we rated this key question requires improvement. At this inspection the rating has changed to good. This meant people’s outcomes were good.
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Caring
No rating
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last inspection we rated this key question good. At this inspection the rating has changed to requires improvement. This meant people did not always feel well-supported, cared for or treated with dignity and respect.
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Responsive
No rating
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last inspection we rated this key question requires improvement. At this inspection the rating has remained requires improvement. This meant people’s needs were not always met.
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Well-led
No rating
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last inspection we rated this key question requires improvement. At this inspection the rating has remained requires improvement. This meant people’s needs were not always met.
Questions to ask the service
- Safe was rated Requires improvement on 22 January 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Caring was rated Requires improvement on 22 January 2026. Ask how staff protect dignity and how people are involved in decisions about their care.
- Responsive was rated Requires improvement on 22 January 2026. Ask to see how care plans are kept up to date, how complaints are handled.
- Well-led was rated Requires improvement on 22 January 2026. Ask about changes in management and what has changed since the report.
Contact and registration details
| Address | Cadmus Court, Marin Wharf, Plough Way, London, SE16 7DW |
|---|---|
| Neighbourhood | New Cross, Lewisham |
| Phone | 020 7394 6589 |
| Website | www.sage-care.co.uk |
| Registered manager | Magdalena Trepczynska |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 3 inspection reports, latest 22 February 2023 (opens the Care Quality Commission website) Latest assessment published 22 January 2026; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Sage Care LimitedBrand: City and County Healthcare Group |
|---|---|
| Ownership type | Organisation |
| Companies House number | 03288501 (opens Companies House) |
Sage Care Limited runs 2 services in London. 1 is rated Good or Outstanding and 1 is rated Requires improvement or Inadequate.
Other services run by Sage Care Limited
- G Sage Care Fulham Home care, Hammersmith and FulhamGood
Nearest alternatives
- G Advantage Healthcare - London and South East Home care, less than 0.1 miles awayGood
- G London Care (South London) Home care, less than 0.1 miles awayGood
- – MiHomecare Limited - Southwark Home care, less than 0.1 miles awayNot yet rated
- – SCP Complex Care Home care, less than 0.1 miles awayNot yet rated
- RI New Generation Healthcare UK Ltd Home care, less than 0.1 miles awayRequires improvement
Getting help from London Borough of Lewisham
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Lewisham
- Ask for a care needs assessment
- Phone: 020 8314 7777. Out-of-hours emergencies: 020 8314 6000
- Support for carers
- Paying for care: London Borough of Lewisham
Checked on the council's website, November 2026.
Common questions
- Does Sagecare (Southwark) provide nursing care?
- The Care Quality Commission's register does not list nursing care for Sagecare (Southwark).
- When was Sagecare (Southwark) last inspected?
- The Care Quality Commission's latest rating for Sagecare (Southwark) was published on 22 January 2026.
- Who runs Sagecare (Southwark)?
- Sagecare (Southwark) is run by Sage Care Limited. It runs 2 services in London.
- What is Sagecare (Southwark)'s CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 22 January 2026.