New Generation Healthcare UK Ltd
Home care, Lewisham
Requires improvement
Rated on
Rating from the Care Quality Commission.
New Generation Healthcare UK Ltd: inspection record
Rated Requires improvement in April 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Rated Requires improvement in April 2022.
The latest rating was published about 5 years ago.
How it compares locally
- One of 16 Requires improvement home care services in Lewisham, out of 44 with a rating.
About the service
From the Care Quality Commission's inspection report published 14 April 2022. Quoted under the Open Government Licence.
New Generation Healthcare UK Ltd is a domiciliary care service providing personal care and support for people in their own homes. The majority of people receiving support had their care funded by the local authority. At the time of the inspection the service provided support for approximately 26 people.
What inspectors found
Risk to people were not always assessed and planned for. The provider needed to ensure that risks regarding specific health care conditions were assessed, and staff had the correct information to care for people in a safe way. Medicines were not recorded in line with the provider's policy. People were not always notified when care staff were running late.
The provider did not have effective quality assurance systems in place to monitor, manage and improve service delivery. Care plans were not always person centred and did not provide consistent information. This meant staff did not always know important information about people.
Read the full summary
People were not always supported to have maximum choice and control of their lives and staff did not always support them in the least restrictive way possible and in their best interests; the policies and systems in the service did not always support this practice.
Staff understood the provider's safeguarding policies and were familiar with the reporting procedures. Staff had access to appropriate personal protective equipment (PPE) to help prevent the spread of infection.
Most people were happy with the care they received, and they felt care workers were considerate. People's privacy was respected, and their dignity was maintained. People told us they felt safe and that the registered manager was kind and caring. Staff felt supported by the registered manager.
Questions to ask the service
- Safe was rated Requires improvement on 14 April 2022. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 14 April 2022. Ask about staff training and how health appointments are arranged.
- Caring was rated Requires improvement on 14 April 2022. Ask how staff protect dignity and how people are involved in decisions about their care.
- Responsive was rated Requires improvement on 14 April 2022. Ask to see how care plans are kept up to date, how complaints are handled.
- The last rating is 5 years old. Ask what has changed since then.
Contact and registration details
| Address | Unit 407, Cannon Wharf, Pell Street, London, SE8 5EN |
|---|---|
| Neighbourhood | New Cross, Lewisham |
| Phone | 07308 156826 |
| Registered manager | Adeyinka Baiyewu |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 1 inspection report, latest 14 April 2022 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | New Generation Healthcare UK Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 12422532 (opens Companies House) |
Nearest alternatives
- G Advantage Healthcare - London and South East Home care, less than 0.1 miles awayGood
- G London Care (South London) Home care, less than 0.1 miles awayGood
- – MiHomecare Limited - Southwark Home care, less than 0.1 miles awayNot yet rated
- – SCP Complex Care Home care, less than 0.1 miles awayNot yet rated
- RI Sagecare (Southwark) Home care, less than 0.1 miles awayRequires improvement
Getting help from London Borough of Lewisham
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Lewisham
- Ask for a care needs assessment
- Phone: 020 8314 7777. Out-of-hours emergencies: 020 8314 6000
- Support for carers
- Paying for care: London Borough of Lewisham
Checked on the council's website, November 2026.
Common questions
- Does New Generation Healthcare UK Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for New Generation Healthcare UK Ltd.
- When was New Generation Healthcare UK Ltd last inspected?
- The Care Quality Commission's latest rating for New Generation Healthcare UK Ltd was published on 14 April 2022.
- Who runs New Generation Healthcare UK Ltd?
- New Generation Healthcare UK Ltd is run by New Generation Healthcare UK Ltd.
- What is New Generation Healthcare UK Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 14 April 2022.