SD Care Agency London
Home care, Hounslow
Good
Rated on
Rating from the Care Quality Commission.
SD Care Agency London: inspection record
Rated Good in March 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Rated Good in March 2025.
The latest rating was published 19 months ago.
How it compares locally
- One of 40 Good home care services in Hounslow, out of 44 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 27 March 2025 (assessment visit 28 January 2025). Quoted under the Open Government Licence.
Date of Assessment: 28 January 2025. This was the first assessment of SD Care Agency London, which is registered to provide personal care and support to older people living in their own home . At the time of the assessment, they were supporting 3 people. The service was well-led, with a positive culture of learning and improvement. People felt safe, and staff were trained to recognise and manage risks. Safeguarding procedures were in place to record and respond to potential safeguarding incidents. Staff followed clear protocols to ensure people’s safety while promoting their independence. Effective risk assessments were in place and routinely updated. People received care that met their individual needs. The service used a compliance and quality management system to monitor quality. Staff training was delivered through an accredited learning platform, ensuring they had the necessary skills and knowledge. A digital care planning system enabled staff to document, track, and manage care effectively, ensuring support was person-centred. Rotas were structured to provide continuity, allowing staff to plan leave without disrupting care. People were treated with kindness and respect. Staff prioritised dignity, choice, and independence. People and their families spoke positively about their care and felt listened to. The service was responsive to individual needs, with assessments regularly reviewed to reflect any changes. Staff worked closely with health professionals to achieve positive outcomes for people. Staff felt supported and encouraged to share feedback. The service engaged with external partners to improve care quality and remained committed to equality and inclusion. There was a strong focus on continuous improvement, ensuring care was safe, effective, and responsive to people’s needs.
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Safe
Good
Safe – this means we looked for evidence that safety was a priority for everyone, and leaders embedded a culture of openness and collaboration. We checked that people were safe and protected from bullying, harassment, avoidable harm, neglect, abuse, and discrimination. We also ensured people’s liberty was protected where this was in their best interests and in line with legislation. This was the first inspection for this newly registered service. This key question was rated good.
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Effective
Good
Effective – This means we looked for evidence that people’s care, treatment, and support achieved good outcomes and promoted a good quality of life, based on the best available evidence. This was the first inspection for this newly registered service. This key question was rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this .
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Caring
Good
Caring – We looked for evidence that people were always treated with kindness, empathy, and compassion. We checked that people’s privacy and dignity were respected and that they understood their experiences mattered. We also looked for evidence that every effort was made to take people’s wishes into account and respect their choices, to achieve the best possible outcomes for them.
This was the first inspection for this newly registered service. This key question was rated good.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs. This is the first assessment for this service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first assessment for this service. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | Unit 9, Turnham Green Terrace Mews, London, W4 1QU |
|---|---|
| Phone | 020 8146 6195 |
| Website | www.sdcare.co.uk |
| Registered manager | Olive Paul |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | San Damiano Corporation (London) Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 11953859 (opens Companies House) |
Nearest alternatives
- G London Care (Mary Seacole House) Home care, 0.6 miles awayGood
- – Venelle Life Limited Home care, 0.7 miles awayNot yet rated
- G Friendly Homecare Home care, 0.9 miles awayGood
- – ICare Edge Home care, 0.9 miles awayNot yet rated
- G Initial Haven Care Services Home care, 0.9 miles awayGood
Getting help from London Borough of Hounslow
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Hounslow
- Ask for a care needs assessment
- Phone: 020 8583 3100, Monday to Thursday 9am to 5pm, Friday 9am to 4.45pm
- Support for carers
- Paying for care: London Borough of Hounslow
Checked on the council's website, November 2026.
Common questions
- Does SD Care Agency London provide nursing care?
- The Care Quality Commission's register does not list nursing care for SD Care Agency London.
- When was SD Care Agency London last inspected?
- The Care Quality Commission's latest rating for SD Care Agency London was published on 27 March 2025.
- Who runs SD Care Agency London?
- SD Care Agency London is run by San Damiano Corporation (London) Ltd.
- What is SD Care Agency London's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 27 March 2025.