Friendly Homecare
Home care, Ealing
Good
Rated on
Rating from the Care Quality Commission.
Friendly Homecare: inspection record
Rated Good in October 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 3 times since 2017. Rated Requires improvement in 2017, then Good in 2017 and October 2023.
The latest rating was published about 3 years ago.
How it compares locally
- One of 59 Good home care services in Ealing, out of 64 with a rating.
About the service
From the Care Quality Commission's inspection report published 28 October 2023. Quoted under the Open Government Licence.
Friendly Homecare is a domiciliary care agency providing personal care and support to people living in their own homes. The service is registered to offer support to children, older and younger adults, adults with learning disabilities, and people with mental health needs.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection, 12 people that included younger and older adults were receiving support with personal care.
What inspectors found
The service was able to demonstrate how they were meeting the underpinning principles of right support, right care, right culture. However, in terms of consent to care, we have recommended the provider is consistent in following the principles of the Mental capacity Act (2005). We also recommended the provider consider current guidance around recording end of life wishes.
Right Support: People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff focused on people's strengths and promoted what they could do. People were supported by staff to pursue their interests as part of their care plan. Staff communicated well with people. Staff supported people with their medicines in a safe way.
Read the full summary
Right Care: Staff promoted equality and diversity in their support for people. They understood people's cultural needs and provided culturally appropriate care. Staff protected and respected people's privacy and dignity. Staff had training on how to recognise and report abuse and they knew how to apply it. The service had enough appropriately skilled staff to meet people's needs and keep them safe.
Right Culture: The values of the organisation, management and staff helped people to feel included and empowered. People and those who were important to them were involved in planning their care. The managers evaluated and monitored the care and support people received to make sure improvements were made when needed. They involved people and other relevant people such as relatives, in care planning.
For more information, please read the detailed findings section of this report. If you are reading this as a
separate summary, the full report can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk.
Questions to ask the service
- The last rating is 3 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | The Vale Business Centre, Unit 30, 203-205 The Vale, London, W3 7QS |
|---|---|
| Neighbourhood | Acton, Ealing |
| Phone | 020 3417 3353 |
| Registered manager | Shiva Singh |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 3 inspection reports, latest 28 October 2023 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Friendly Homecare Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 9105234 (opens Companies House) |
Nearest alternatives
- – ICare Edge Home care, less than 0.1 miles awayNot yet rated
- G Initial Haven Care Services Home care, less than 0.1 miles awayGood
- G Loyalty Care Ltd Home care, less than 0.1 miles awayGood
- – ProCare Agency LTD Home care, less than 0.1 miles awayNot yet rated
- G Salus Care Ltd Home care, 0.4 miles awayGood
Getting help from London Borough of Ealing
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Ealing
- Ask for a care needs assessment
- Phone: 020 8825 8000
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Ealing
Checked on the council's website, November 2026.
Common questions
- Does Friendly Homecare provide nursing care?
- The Care Quality Commission's register does not list nursing care for Friendly Homecare.
- When was Friendly Homecare last inspected?
- The Care Quality Commission's latest rating for Friendly Homecare was published on 28 October 2023.
- Who runs Friendly Homecare?
- Friendly Homecare is run by Friendly Homecare Limited.
- What is Friendly Homecare's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 28 October 2023.