Salus Care Ltd

There were systems in place to minimise risks to people's safety and protect people from abuse. This included safeguarding awareness training so staff knew how to report potential abuse concerns.

People and their relatives knew how to raise issues or complaints and these were responded to promptly.

There were enough staff to meet people's needs. People were usually visited by the same staff who they were familiar with and who knew their needs and how they liked to be supported. Staff received regular training, supervision and competency checks. There were recruitment processes in place to help make sure only suitable staff were employed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There were systems in place to monitor the quality of the service and recognise when improvements were required. People and staff were asked to give feedback about the service. The service worked in partnership with other professionals to meet people's needs and help them to access healthcare.