Loyalty Care Ltd

Staff received regular training, supervision and competency checks so they could support people well. They felt supported in their roles by the registered manager. There were enough staff to meet people's needs. People were visited by the same staff who they were familiar with and who knew their needs and how they liked to be supported. The provider's recruitment processes helped to make sure only suitable staff were employed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There were systems in place to monitor the quality of the service and make improvements were required. People, relatives and staff were asked to give feedback about the service. Relatives and staff felt the registered manager led the service well with passion and commitment.

People and their relatives knew how to raise issues or complaints and found the registered manager responsive, approachable and experienced. Relatives told us they and the people who used the service were very pleased with their care and could not fault it.

For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk

Last rating and update The service was registered with us on 7 May 2021 and this was the first inspection.