London Care (Fellows Court)
Home care, Croydon
Good
Rated on
Rating from the Care Quality Commission.
London Care (Fellows Court): inspection record
Rated Good in July 2019.
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Ratings published by the Care Quality Commission.
Inspected and rated 3 times since 2015. Rated Requires improvement in 2015, then Good in 2017 and July 2019.
The latest rating was published about 7 years ago.
How it compares locally
- One of 74 Good home care services in Croydon, out of 88 with a rating.
About the service
From the Care Quality Commission's inspection report published 24 July 2019. Quoted under the Open Government Licence.
The service is an extra care service. This service provides care and support to people living in one 'extra care' scheme, so that they can live as independently as possible. The extra care scheme operated in a purpose- built block of 40 flats. The premises were owned by a local housing association who were responsible for the maintenance and upkeep of the building. 34 people were using the service at the time of our inspection. The service supports older people who require assistance with personal care.
What inspectors found
The provider followed recruitment processes so only suitable staff were employed. There were enough staff to support people safely and staff had enough time to interact with people and build good relationships.
People received medicines safely as systems were in place to ensure staff were competent and followed best practice. The provider assessed risks to people, including those relating to medicines, and took action to reduce the risks. Staff were aware of the risks. Staff were trained to follow infection control procedures and the provider took action if concerns were raised about practices.
Read the full summary
Staff received regular supervision to support them in their roles. Staff received the training they needed to understand people's needs. New staff received a suitable induction and were closely supported by staff trained to induct them.
Most people and relatives were positive about the staff who supported them. Staff treated people with dignity and respect and encouraged them to maintain their independence. People were involved in their care and also in developing their care plans. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff supported people to see the health and social care professionals they needed to maintain their health and wellbeing, when this was part of their agreed care. Most people were satisfied with the support they received to eat and drink.
A new manager was in post who was registering with us. The manager was an experienced leader in services for older people. People, relatives and staff told us the service had improved since the manager started and they were accessible.
The provider had good oversight of the service with a system of checks and audits to ensure high standards were maintained.
Questions to ask the service
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | Fellows Court, 34 Moreland Road, Croydon, CR0 6NA |
|---|---|
| Neighbourhood | Croydon town, Croydon |
| Phone | 020 8654 5216 |
| Website | www.londoncare.co.uk |
| Registered manager | Shanakay Shaw |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 3 inspection reports, latest 24 July 2019 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | London Care LimitedBrand: City and County Healthcare Group |
|---|---|
| Ownership type | Organisation |
| Companies House number | 03117278 (opens Companies House) |
London Care Limited runs 12 services in London. 12 are rated Good or Outstanding.
Other services run by London Care Limited
- G London Care (Bristol Court) Home care, HounslowGood
- G London Care (East London) Home care, Tower HamletsGood
- G London Care (Helmi House) Home care, LambethGood
- G London Care (Holloway) Home care, IslingtonGood
- G London Care (Mary Seacole House) Home care, Hammersmith and FulhamGood
- G London Care (Olive House) Home care, Hammersmith and FulhamGood
Nearest alternatives
- G Community Reablement Service Home care, 0.2 miles awayGood
- RI Accolade Care Services UK Limited Home care, 0.2 miles awayRequires improvement
- – Wholistic Care and Supported Living Home care, 0.2 miles awayNot yet rated
- RI Unique Domiciliary Care Ltd Head Office Home care, 0.2 miles awayRequires improvement
- – Peaceful Care Ltd Home care, 0.4 miles awayNot yet rated
Getting help from London Borough of Croydon
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Croydon
- Ask for a care needs assessment
- Phone: 0208 726 6500
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does London Care (Fellows Court) provide nursing care?
- The Care Quality Commission's register does not list nursing care for London Care (Fellows Court).
- When was London Care (Fellows Court) last inspected?
- The Care Quality Commission's latest rating for London Care (Fellows Court) was published on 24 July 2019.
- Who runs London Care (Fellows Court)?
- London Care (Fellows Court) is run by London Care Limited. It runs 12 services in London.
- What is London Care (Fellows Court)'s CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 24 July 2019.