Arale Group Limited
Home care, Hammersmith and Fulham
Good
Rated on
Rating from the Care Quality Commission.
Arale Group Limited: inspection record
Rated Good in June 2024.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 2 times since 2018. Rated Good in 2018 and June 2024.
It has been rated Good at every inspection since 2018. The latest rating was published about 2 years ago.
How it compares locally
- One of 22 Good home care services in Hammersmith and Fulham, out of 24 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 26 June 2024 (assessment visit 15 March 2024). Quoted under the Open Government Licence.
Date of assessment 19 March to 29 March 2024.
Arale Care is a domiciliary care service, providing care to people living in their own home. At the time of our assessment the agency was supporting 29 people. We looked at 5 quality statements: Safeguarding, Involving people to manage risks, Safe and effective staffing, Independence, choice and control and Equity in experience and outcomes. We did not assess all quality statements at this inspection. For those areas we did not assess, we used the ratings awarded at the last inspection to calculate the overall rating. We did not identify breaches of any Regulations during this assessment. We will continue to monitor information we receive about the service, which will help inform when we next assess them.
Read the full summary
We spoke with 5 people, 9 relatives and 4 staff including the registered manager. We reviewed records including care plans for 3 people and recruitment files for 3 staff. Following our visit on site we reviewed a range of service records including, staff training and supervision matrix, accident and incident logs, complaints and safeguarding logs and policies/procedures. Following this assessment the service continues to be rated good. This was because people received care that was safe and met their needs. The provider had an effective system to ensure staff were safely recruited, people were protected from harm and abuse. People were involved in their care and were able to make decision about their care (if possible). Staff were well trained and competent in their role. However, risk plans did not always have enough detail in them for staff to follow. We spoke to the provider about this, and they told us they would review risk assessments.
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Safe
Good
People were safeguarded from abuse and risk of harm. Staff were knowledgeable about signs of abuse and how to report it. Risks to people’s health and wellbeing were assessed, however they needed further development as some did not have enough information for staff to follow. The provider recruited staff safely, all background checks were carried out before staff started in their role. There were enough staff to meet people’s needs.
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Caring
Good
People and relatives told us the staff were caring, kind and attentive. Families were involved in the care planning and review process. Feedback from relatives was very positive about the staff and agency. Staff were knowledgeable about people’s needs. Staff spoke about people in a caring and kind way. People were encouraged to be as independent as possible.
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Responsive
Good
The provider had policies and procedures in place to give staff guidance about equality and diversity. Care plans outlined people’s needs including their likes and preferences. People and relatives were involved in care planning and reviews. People and relatives were asked for their feedback on a regular basis.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | Unit 29, Townmead Business Centre, William Morris Way, London, SW6 2SZ |
|---|---|
| Neighbourhood | Fulham, Hammersmith and Fulham |
| Phone | 020 8129 6438 |
| Website | www.aralecare.co.uk |
| Registered manager | Liban Muse |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 1 inspection report, latest 29 November 2018 (opens the Care Quality Commission website) Latest assessment published 26 June 2024; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Arale Group Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 10375668 (opens Companies House) |
Nearest alternatives
- G Standard Care Limited Home care, less than 0.1 miles awayGood
- G London Care (Olive House) Home care, 0.2 miles awayGood
- G SureCare Chelsea Home care, 0.4 miles awayGood
- – Wandsworth Home care, 0.4 miles awayNot yet rated
- G A5O Ltd Home care, 0.5 miles awayGood
Getting help from London Borough of Hammersmith & Fulham
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Hammersmith & Fulham
- Ask for a care needs assessment
- Phone: 0800 145 6095 (freephone), Monday to Friday, 8.45am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Hammersmith & Fulham
Checked on the council's website, November 2026.
Common questions
- Does Arale Group Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Arale Group Limited.
- When was Arale Group Limited last inspected?
- The Care Quality Commission's latest rating for Arale Group Limited was published on 26 June 2024.
- Who runs Arale Group Limited?
- Arale Group Limited is run by Arale Group Limited.
- What is Arale Group Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 26 June 2024.