SureCare Chelsea

People were safeguarded from abuse and poor treatment by appropriate safeguarding measures and a positive culture which encouraged care workers to speak up and ask questions when they had concerns. Care workers were confident that their concerns would be taken seriously.

Risks to people's wellbeing were assessed with appropriate plans in place to minimise possible harm. Care workers had the right skills and suitable plans to support people to mobilise safely. Electronic recording systems were used effectively to ensure that medicines were managed safely.

Support plans were developed in a way which considered people's needs and preferences for their care and helped them to reach agreed outcomes. Plans were reviewed frequently with people and their families as their needs changed.

People's relatives and staff spoke of a positive culture in the service, with managers engaging with people to identify concerns at an early stage and to resolve this openly and promptly. Managers encouraged care workers to develop their skills and used effective systems of audit to ensure the quality of the service continuously improved.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We have made a recommendation about how the provider prepares alternative formats of key information to ensure they can fully meet the Accessible Information Standard.

For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk