Standard Care Limited

There were 39 people using the service when we carried out the assessment, all of which were

receiving personal care. During the assessment we contacted 17 people or their relatives, and 6 responded. We also contacted 20 care staff for their feedback regarding how people’s personal care needs were being met. 5 care staff responded, along with 1 healthcare professional. We looked at 18 quality statements and found that the care, and support people received was safe, and supplied by well-trained, competent, and professional staff. Staff were recruited appropriately, and people were supported to take acceptable risks in a proactive, encouraging, way that enhanced their quality of life. This meant their social isolation was reduced. Staff worked well as a team, and provided people with joined up, integrated, care and support. This encompassed involving external healthcare professionals. The provider enhanced people’s independence by adopting a holistic approach to care, which gave people more choice about how it was delivered. This included control over when they received it. People’s consent to care and treatment was recorded, and they were encouraged, and supported to maintain healthy diets. The support provided was monitored, to enhance and drive improved experiences and outcomes for people. People and their relatives, said the service was managed well, and staff treated people with kindness and compassion. Their individuality was recognised, enabling them to experience an equitable service. The service was well led, had good governance, and effective monitoring systems. At the last assessment, the service was rated requires improvement overall, with requires improvement in the domains of safe and well-led. Effective, caring and responsive were rated good. At this assessment, the rating has improved to good, in all 5 domains and overall.