Aniis Care

What inspectors found

From the Care Quality Commission's assessment published 16 December 2024 (assessment visit 14 November 2024). Quoted under the Open Government Licence.

1. Safe

   GGood Good

   Safe – this means we looked for evidence that people were protected from abuse and avoidable harm At our last inspection we rated this key question requires improvement. At this inspection the rating has changed to good. This meant people were safe and protected from avoidable harm.

   People received safe care and treatment. Risks to their safety and wellbeing were assessed and planned for. They received their medicines in a safe way and as prescribed. People were supported with transitions between services because the provider communicated clearly with others and made sure they were aware of people’s needs. There were enough staff to support people and keep them safe. Staff had the skills, knowledge and competencies to care for people in a safe way. The provider had systems to learn when things went wrong and to make improvements because of these.

2. Effective

   GGood Good

   Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last inspection we rated this key question good. At this inspection the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

   People’s needs and choices were assessed and planned for. The staff worked with other professionals to provide personalised care and make sure people’s needs were met. The provider involved people using the service and their families in decisions and obtained their consent to care and treatment. Staff monitored people’s health and wellbeing and responded appropriately when changes were needed.

   We did not assess all the quality statements within this key question. We did not identify concerns relating to these areas which we judged as being met at our last inspection.

3. Caring

   GGood Good

   Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. At our last inspection we rated this key question good. At this inspection the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

   People were well treated by kind, caring and respectful staff. People had good relationships with staff. People were supported to make choices and be independent when they wanted this. Staff felt supported by the provider and each other. They had opportunities to learn and develop their skills.

   We did not assess all the quality statements within this key question. We did not identify concerns relating to these areas which we judged as being met at our last inspection.

4. Responsive

   GGood Good

   Responsive – this means we looked for evidence that the service met people’s needs.

   At our last inspection we rated this key question requires improvement. At this inspection the rating has changed to good. This meant people’s needs were met through good organisation and delivery of care and support.

   At the last inspection, we found care was not always planned in a person-centred way. At this assessment, we found improvements had been made and the provider was no longer breaching regulations.

   People received person-centred care which reflected their needs and preferences. People had the information they needed to understand about the service. The provider listened to people using the service and other stakeholders and valued their input into the service. There was a suitable procedure for making complaints. People were treated fairly and without discrimination.

5. Well-led

   GGood Good

   Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last inspection we rated this key question requires improvement. At this inspection the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

   At the last inspection, we found systems and processes for monitoring and improving the quality of the service had not always been operated effectively. At this assessment, we found improvements had been made and the provider was no longer breaching regulations.

   There was a positive culture, where people using the service and staff felt valued and safe. There were effective systems for monitoring and improving the quality of the service. The management team were knowledgeable and worked closely with staff to support people. There were a range of suitable policies and procedures. Staff knew how to speak up about concerns and how to contribute their ideas.