Eleada Care Services
Home care, Hounslow
Good
Rated on
Rating from the Care Quality Commission.
Eleada Care Services: inspection record
Rated Good in February 2025.
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Ratings published by the Care Quality Commission.
Rated Good in February 2025.
The latest rating was published 20 months ago.
How it compares locally
- One of 40 Good home care services in Hounslow, out of 44 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 27 February 2025 (assessment visit 7 February 2025). Quoted under the Open Government Licence.
This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats. At the time of our assessment, 7 older people were using the service.
Date of assessment: 14 to 18 February 2025.
Read the full summary
This was the first assessment of the service since it was registered with CQC on 1 December 2022.
People received safe and personalised care. They were involved in planning and reviewing their care. People and their relatives were asked about their experiences and able to give feedback on their care to the provider. This feedback was listened to and acted on. The staff were appropriately trained and supported. Staff were happy working for the agency and had a good knowledge of their roles and responsibilities. The service was well-led. The registered manager was experienced and visible. There were effective systems for monitoring and improving the quality of the service.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this newly registered service. This key question has been rated good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the service met people’s needs. This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first assessment for this newly registered service. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | A1:41, Vista Business Centre, 50 Salisbury Road, Hounslow, TW4 6JQ |
|---|---|
| Neighbourhood | Heston, Hounslow |
| Phone | 020 8538 0100 |
| Website | www.eleadacare.com |
| Registered manager | Eleanor Okpe |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Eleada Care Services Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 07070699 (opens Companies House) |
Eleada Care Services Ltd runs 2 services in London. 2 are rated Good or Outstanding.
Other services run by Eleada Care Services Ltd
- G Eleada Care Services Home care, HarrowGood
Nearest alternatives
- G Avant (Ealing) Home care, less than 0.1 miles awayGood
- G Avant (Hillingdon) Healthcare Services Limited Home care, less than 0.1 miles awayGood
- G Avant Healthcare Services ltd Home care, less than 0.1 miles awayGood
- G Goodluck Care Limited - Hounslow Home care, less than 0.1 miles awayGood
- – Immaculate Care Limited Home care, less than 0.1 miles awayNo overall rating
Getting help from London Borough of Hounslow
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Hounslow
- Ask for a care needs assessment
- Phone: 020 8583 3100, Monday to Thursday 9am to 5pm, Friday 9am to 4.45pm
- Support for carers
- Paying for care: London Borough of Hounslow
Checked on the council's website, November 2026.
Common questions
- Does Eleada Care Services provide nursing care?
- The Care Quality Commission's register does not list nursing care for Eleada Care Services.
- When was Eleada Care Services last inspected?
- The Care Quality Commission's latest rating for Eleada Care Services was published on 27 February 2025.
- Who runs Eleada Care Services?
- Eleada Care Services is run by Eleada Care Services Ltd. It runs 2 services in London.
- What is Eleada Care Services's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 27 February 2025.