Immaculate Care Limited

What inspectors found

From the Care Quality Commission's assessment published 19 July 2024 (assessment visit 11 April 2024). Quoted under the Open Government Licence.

1. Safe

   –No rating No rating

   There had been improvements to safe care and treatment. Risks to people's safety were appropriately managed and people received their medicines in a safe way. However, we identified further improvements were needed to some records to help make sure staff had all the information they needed to keep people safe.

   There were systems to investigate and respond to accidents, incidents, and complaints. There were enough suitably trained staff to meet people's needs and keep them safe.

2. Effective

   GGood Good

   There had been improvements to effective care. People had consented to their care and treatment. However, further information about people's communication needs and any barriers to this was needed to make sure staff always presented choices in a way people could understand and consent to.

   The staff worked in partnership with others, alerting relatives and external professionals to any concerns regarding people's health or wellbeing. Staff monitored changes in people's conditions and provided appropriate care based on people's assessed needs.

   The staff would benefit from more detailed information about people's healthcare conditions and how these affected them. This would enable them to provide more personalised care.

3. Caring

   GGood Good

   People were cared for by kind, compassionate and considerate staff. People were treated as individuals. People were able to make choices about their care. Staff were well supported.

   We did not assess all the quality statements within this key question. We did not identify concerns relating to these areas which we judged as being met at our last inspection.

4. Responsive

   GGood Good

   People received personalised care which met their needs and reflected their preferences. People were provided with enough information to help them understand about the agency and their planned care. People's diverse needs were met.

5. Well-led

   GGood Good

   There had been improvements at the service since our last inspection. The provider had systems for monitoring and improving quality and these had been effectively implemented. People using the service, their relatives and staff felt the agency was supportive and well-led.