Avant Healthcare Services ltd

What inspectors found

From the Care Quality Commission's assessment published 30 December 2024 (assessment visit 11 November 2024). Quoted under the Open Government Licence.

1. Safe

   GGood Good

   Safe – this means we looked for evidence that people were protected from abuse and avoidable harm At our last inspection we rated this key question good. At this inspection the rating has remained good. This meant people were safe and protected from avoidable harm.

   People received safe care and treatment. Risks to their safety and wellbeing were assessed and planned for. There were enough staff and they were suitably trained to provide safe care. The provider had systems to learn when things went wrong and to improve the service. People received their medicines in a safe way and as prescribed. The provider worked closely with other professionals to help ensure safe transitions between services.

2. Effective

   GGood Good

   Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last inspection we rated this key question good. At this inspection the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

   People’s needs and choices had been assessed and care was planned to reflect these assessments. The outcomes people experienced were monitored to make sure care plans remained relevant. Staff monitored people’s wellbeing and took appropriate action when they identified a change in a person’s condition or health. The staff were appropriately trained and had guidance about best practice to help ensure they delivered good quality care and support.

   We did not assess all the quality statements within this key question. We did not identify concerns relating to these areas which we judged as being met at our last inspection.

3. Caring

   GGood Good

   Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.

   At our last inspection we rated this key question good. At this inspection the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

   People received care from kind and polite staff. Their privacy and dignity were respected. People were able to make choices about their care and were treated as individuals. Staff felt well supported and there were systems to help promote good staff wellbeing and give them opportunities to develop their skills and career.

   We did not assess all the quality statements within this key question. We did not identify concerns relating to these areas which we judged as being met at our last inspection.

4. Responsive

   GGood Good

   Responsive – this means we looked for evidence that the service met people’s needs.

   At our last inspection we rated this key question good. At this inspection the rating has remained good. This meant people’s needs were met through good organisation and delivery.

   People received person-centred care which met their needs and reflected their preferences. People were supported with accessing other services and being part of the local community. There were systems to help provide people with the information they needed about the service and their care. People were able to speak up and felt listened to and involved. People received support which met their individual needs and respected their human rights.

   We did not assess all the quality statements within this key question. We did not identify concerns relating to these areas which we judged as being met at our last inspection.

5. Well-led

   GGood Good

   Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last inspection we rated this key question good. At this inspection the rating has remained good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

   There was a positive culture at the service. People using the service, their representatives and staff felt valued and would recommend the agency to others. There was a clear management structure and stakeholders felt managers were knowledgeable and committed to improving the service. The provider worked in partnership with others to learn and develop best practice. There were appropriate systems for monitoring and improving the quality of the service.

   We did not assess all the quality statements within this key question. We did not identify concerns relating to these areas which we judged as being met at our last inspection.