Rated Care Homes

Avant (Sutton & Surrey)

Home care, Sutton

G

Good

Rated on

Rating from the Care Quality Commission.

Avant (Sutton & Surrey): inspection record

Home care, Sutton

Rated Good in April 2025.

Avant (Sutton & Surrey): inspection record: inspection ratings by year, 2015 to 2026
201520162017201820192020202120222023202420252026
Overall
Safe
Effective
Caring
Responsive
Well-led

Ratings published by the Care Quality Commission.

Rated Good in April 2025.

The latest rating was published 18 months ago.

How it compares locally

  • One of 37 Good home care services in Sutton, out of 41 with a rating.

What inspectors found

From the Care Quality Commission's assessment published 8 April 2025 (assessment visit 19 February 2025). Quoted under the Open Government Licence.

This assessment took place between 18 Mar and 27 Mar 2025. This service is a domiciliary care agency providing personal care to people living in their own homes. At the time of our assessment there were 77 people using the service. We assessed the service against ‘right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. People were protected from risk of abuse. Risks to people were assessed and managed well. Staff received relevant training to meet people’s needs. Recruitment practice was safe. Infection risks were managed well. People were involved in assessments of their needs and received care centred on them and their individual needs, including those related to their protected equality characteristics. People’s care was regularly reviewed to ensure this remained effective. People were supported to stay healthy and well and received their medicines when needed. Staff made sure people understood their care, to give informed consent. People were supported to have choice and control and maintain their independence. People were given information which met their needs. People were treated equally, fairly, and supported to access care and support that met their needs. Staff understood people’s rights and how these should be met. The service was led by experienced managers. Staff were valued and supported with their learning, development and wellbeing. People and staff were encouraged to raise concerns and these were listened to. There was a culture of learning, improvement, inclusivity and partnership working, focused on supporting people to achieve positive outcomes. The provider had recently responded proactively to people’s concerns and improved timings of care calls and continuity of care for people with more regular staff supporting them.

  1. Safe

    Good

    Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this service since their registration in June 2024. This key question has been rated good. This meant people were safe and protected from avoidable harm.

  2. Effective

    Good

    Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this service since their registration in June 2024. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

  3. Caring

    Good

    Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this service since their registration in June 2024. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

  4. Responsive

    Good

    Responsive – this means we looked for evidence that the provider met people’s needs. This is the first assessment for this service since their registration in June 2024. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.

  5. Well-led

    Good

    Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first assessment for this service since their registration in June 2024. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

Questions to ask the service

  • Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
  • Ask how visit times are agreed and who covers when your usual carer is away.

Contact and registration details

Details for Avant (Sutton & Surrey)
Address7 Throwley Way, Sutton, SM1 4AF
NeighbourhoodSutton town, Sutton
Phone020 3805 0610
Registered managerDeepa Dungar
Registered with the CQC since
What it provides
  • Domiciliary care service
Who it supports
  • Children 0-18 years
  • Dementia
  • Learning disabilities or autistic spectrum disorder
  • Mental Health
  • Older People
  • Physical Disability
  • Sensory Impairment
  • Younger Adults

Inspection report

Read the full inspection report (opens the Care Quality Commission website)

The rating is the Care Quality Commission's. We show it as published and do not change it.

Who runs it

Provider details for Avant (Sutton & Surrey)
ProviderAvant Healthcare Services Limited
Ownership typeOrganisation
Companies House number07637899 (opens Companies House)

Avant Healthcare Services Limited runs 4 services in London. 4 are rated Good or Outstanding.

Other services run by Avant Healthcare Services Limited

  1. G
    Avant (Ealing) Home care, Hounslow
    Good
  2. G
    Avant (Hillingdon) Healthcare Services Limited Home care, Hounslow
    Good
  3. G
    Avant Healthcare Services ltd Home care, Hounslow
    Good

Nearest alternatives

  1. G
    MCS Healthcare Home care, 0.1 miles away
    Good
  2. G
    Short Term Assessment & Reablement Team (START - London Borough of Sutton) Home care, 0.2 miles away
    Good
  3. G
    Swanton Community Services – Surrey Home care, 0.2 miles away
    Good
  4. G
    Valor Care Services, Training and Consultancy Limited Home care, 0.2 miles away
    Good
  5. G
    Lakeshore Care Ltd Home care, 0.3 miles away
    Good

See all home care in Sutton

Getting help from London Borough of Sutton

The council can assess what care someone needs and tell them what help with the cost they may get.

Checked on the council's website, November 2026.

Common questions

Does Avant (Sutton & Surrey) provide nursing care?
The Care Quality Commission's register does not list nursing care for Avant (Sutton & Surrey).
When was Avant (Sutton & Surrey) last inspected?
The Care Quality Commission's latest rating for Avant (Sutton & Surrey) was published on 8 April 2025.
Who runs Avant (Sutton & Surrey)?
Avant (Sutton & Surrey) is run by Avant Healthcare Services Limited. It runs 4 services in London.
What is Avant (Sutton & Surrey)'s CQC rating?
Its overall rating from the Care Quality Commission is Good, published on 8 April 2025.