Rated Care Homes

Short Term Assessment & Reablement Team (START - London Borough of Sutton)

Home care, Sutton

G

Good

Rated on

Rating from the Care Quality Commission.

Short Term Assessment & Reablement Team (START - London Borough of Sutton): inspection record

Home care, Sutton

Rated Good in December 2025.

Short Term Assessment & Reablement Team (START - London Borough of Sutton): inspection record: inspection ratings by year, 2015 to 2026
201520162017201820192020202120222023202420252026
Overall
Safe
Effective
Caring
Responsive
Well-led

Ratings published by the Care Quality Commission.

Inspected and rated 3 times since 2016. Rated Good in 2016, 2019 and December 2025.

It has been rated Good at every inspection since 2016. The latest rating was published 10 months ago.

How it compares locally

  • One of 37 Good home care services in Sutton, out of 41 with a rating.

What inspectors found

From the Care Quality Commission's assessment published 8 December 2025 (assessment visit 6 October 2025). Quoted under the Open Government Licence.

This assessment took place between 4 November and 13 November 2025. The service specialises in providing short term personal care and therapy to people living in their own homes following a discharge from hospital. Some people may also be referred to the service by local health and social care partners or charities where a need for short term care and/or therapy had been identified. At the time of this assessment, 114 people were receiving personal care from the service.

We assessed the service against ‘right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.

Read the full summary

This assessment was carried out due to the length of time since our last rating. We reviewed 8 quality statements related to 4 key questions, ‘Is the service safe, effective, caring and responsive?

Systems were in place to protect people from risk of abuse. Identified risks to people were managed well. Staff were provided with relevant training to help them meet people’s needs. This was refreshed at regular intervals to make sure staff stayed up to date with current guidance and practice. Staff were supported by managers to continuously learn and improve in their role. There were enough staff to meet people’s needs. Recruitment practice was safe, and only suitable staff were employed by the service to care for, and support people.

People were involved in assessments of their needs and received care and support based on these needs. Staff made sure people understood their care and support so that they could give their consent to this. People’s care and support was reviewed regularly to ensure this was continuing to meet their needs.

People were supported to have choice and control and to maintain their independence with the activities of daily living. Staff understood people’s rights and how these should be met.

  1. Safe

    Good

    Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.

    At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were safe and protected from avoidable harm.

  2. Effective

    Good

    Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

    At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

  3. Caring

    Good

    Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

    At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

  4. Responsive

    Good

    Responsive – this means we looked for evidence that the provider met people’s needs.

    At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

Questions to ask the service

  • Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
  • Ask how visit times are agreed and who covers when your usual carer is away.

Contact and registration details

Details for Short Term Assessment & Reablement Team (START - London Borough of Sutton)
AddressCivic Offices, St Nicholas Way, Sutton, SM1 1EA
NeighbourhoodSutton town, Sutton
Phone020 8770 5856
Registered managerLynne Brown
Registered with the CQC since
What it provides
  • Domiciliary care service
Who it supports
  • Dementia
  • Learning disabilities or autistic spectrum disorder
  • Mental Health
  • Older People
  • People who misuse drugs and alcohol
  • People with an eating disorder
  • Physical Disability
  • Sensory Impairment
  • Younger Adults
Inspection reports 2 inspection reports, latest 1 May 2019 (opens the Care Quality Commission website) Latest assessment published 8 December 2025; CQC's newer assessments are published on its website rather than as reports.

Inspection report

Read the full inspection report (opens the Care Quality Commission website)

The rating is the Care Quality Commission's. We show it as published and do not change it.

Who runs it

Provider details for Short Term Assessment & Reablement Team (START - London Borough of Sutton)
ProviderLondon Borough of Sutton
Ownership typeOrganisation

Nearest alternatives

  1. G
    MCS Healthcare Home care, 0.1 miles away
    Good
  2. G
    Lakeshore Care Ltd Home care, 0.2 miles away
    Good
  3. G
    Valor Care Services, Training and Consultancy Limited Home care, 0.2 miles away
    Good
  4. G
    Swanton Community Services – Surrey Home care, 0.2 miles away
    Good
  5. G
    Avant (Sutton & Surrey) Home care, 0.2 miles away
    Good

See all home care in Sutton

Getting help from London Borough of Sutton

The council can assess what care someone needs and tell them what help with the cost they may get.

Checked on the council's website, November 2026.

Common questions

Does Short Term Assessment & Reablement Team (START - London Borough of Sutton) provide nursing care?
The Care Quality Commission's register does not list nursing care for Short Term Assessment & Reablement Team (START - London Borough of Sutton).
When was Short Term Assessment & Reablement Team (START - London Borough of Sutton) last inspected?
The Care Quality Commission's latest rating for Short Term Assessment & Reablement Team (START - London Borough of Sutton) was published on 8 December 2025.
Who runs Short Term Assessment & Reablement Team (START - London Borough of Sutton)?
Short Term Assessment & Reablement Team (START - London Borough of Sutton) is run by London Borough of Sutton.
What is Short Term Assessment & Reablement Team (START - London Borough of Sutton)'s CQC rating?
Its overall rating from the Care Quality Commission is Good, published on 8 December 2025.