MCS Healthcare
Home care, Sutton
Good
Rated on
Rating from the Care Quality Commission.
MCS Healthcare: inspection record
Rated Good in August 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Rated Good in August 2025.
The latest rating was published 14 months ago.
How it compares locally
- One of 37 Good home care services in Sutton, out of 41 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 22 August 2025 (assessment visit 27 June 2025). Quoted under the Open Government Licence.
This assessment took place between 23 July and 4 August 2025. This service is a homecare agency providing personal and nursing care to children and adults living in their own homes. People using the service have a range of health and social care needs and required complex care to support them with these. At the time of our assessment there were 14 people using the service.
We assessed the service against ‘right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
Read the full summary
Arrangements were in place to safeguard people from risk of abuse. Staff understood risks to people’s safety and wellbeing and managed these well. Staff received relevant training and managers made sure they had the skills and knowledge necessary to meet people’s needs. People received care and support from a regular team of staff which ensured continuity of care. Recruitment practice was safe. Infection risks were managed well. People and their families were involved in assessments of their needs. They received person-centred care based on their individual needs, including those related to their protected equality characteristics. People’s care and support was regularly reviewed with them to check this remained effective and helping people achieve positive outcomes. People were supported to stay healthy and well and received their medicines when needed. Staff made sure people understood their care, to give informed consent. People’s communication needs were well understood by staff who supported people to make decisions and retain choice and control over the care and support they received. People were treated equally, fairly, and supported to access care and support when they needed this. The service was led by experienced managers. Staff were valued and supported with their learning, development and wellbeing. People, their families and staff were encouraged to raise concerns and these were listened to. There was a culture of learning, improvement, inclusivity and partnership working, focused on supporting people to achieve positive outcomes.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment of the service since their registration in October 2023. This key question has been rated good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment of the service since their registration in October 2023. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment of the service since their registration in October 2023. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs. This is the first assessment of the service since their registration in October 2023. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first assessment of the service since their registration in October 2023. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 5th Floor, Chancery House, St. Nicholas Way, Sutton, SM1 1JB |
|---|---|
| Neighbourhood | Sutton town, Sutton |
| Phone | 0333 733 7000 |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | MCS Healthcare Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 14737204 (opens Companies House) |
Nearest alternatives
- G Short Term Assessment & Reablement Team (START - London Borough of Sutton) Home care, 0.1 miles awayGood
- G Avant (Sutton & Surrey) Home care, 0.1 miles awayGood
- G Valor Care Services, Training and Consultancy Limited Home care, 0.2 miles awayGood
- G Lakeshore Care Ltd Home care, 0.2 miles awayGood
- G Swanton Community Services – Surrey Home care, 0.2 miles awayGood
Getting help from London Borough of Sutton
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Sutton
- Ask for a care needs assessment
- Phone: 020 8770 5000, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Sutton
Checked on the council's website, November 2026.
Common questions
- Does MCS Healthcare provide nursing care?
- The Care Quality Commission's register does not list nursing care for MCS Healthcare.
- When was MCS Healthcare last inspected?
- The Care Quality Commission's latest rating for MCS Healthcare was published on 22 August 2025.
- Who runs MCS Healthcare?
- MCS Healthcare is run by MCS Healthcare Limited.
- What is MCS Healthcare's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 22 August 2025.