Valor Care Services, Training and Consultancy Limited
Home care, Sutton
Good
Rated on
Rating from the Care Quality Commission.
Valor Care Services, Training and Consultancy Limited: inspection record
Rated Good in October 2022, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 5 times since 2015. Rated Requires improvement in 2015 and 2016, then Good in 2017, then Requires improvement in 2019, then Good in October 2022.
Its last inspection improved it from Requires improvement to Good. The latest rating was published about 4 years ago.
How it compares locally
- One of 37 Good home care services in Sutton, out of 41 with a rating.
About the service
From the Care Quality Commission's inspection report published 18 October 2022. Quoted under the Open Government Licence.
Valor Care Services, Training and Consultancy Limited is a domiciliary care agency providing personal care to elderly and disabled people in their own homes. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of this inspection the service was supporting 44 people.
What inspectors found
People told us they felt safe with care staff and the way they were supported. Staff were trained to deliver care safely and safeguard people from abuse. People's risks were assessed, and plans were in place to reduce them. There were enough staff available to ensure people did not experience missed care visits and staff followed good hygiene practices.
People's needs were assessed, and people were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff were inducted and supervised, and people were supported to access care services.
Read the full summary
People and staff were positive about the management of the service and the provider planned to expand the office-based team. The registered manager sought and acted on feedback. Quality checks were carried out and the provider worked in partnership with others.
The last rating for this service was Requires Improvement (published 8 October 2019). The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations. However, we have made a recommendation about auditing staff recruitment records.
Questions to ask the service
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 6 Sutton Plaza, Sutton Point, Sutton Court Road, Sutton, SM1 4SY |
|---|---|
| Neighbourhood | Sutton town, Sutton |
| Phone | 020 3092 8632 |
| Website | www.valorcareservices.com |
| Registered manager | Valrey Innis |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 5 inspection reports, latest 18 October 2022 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Valor Care Services, Training and Consultancy Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 08644987 (opens Companies House) |
Nearest alternatives
- RI Anneally Care Services LTD Home care, 0.1 miles awayRequires improvement
- – Lifeways Community Care (South London) Home care, 0.1 miles awayNo overall rating
- – Profad Care Agency Limited Sutton Branch Home care, 0.1 miles awayNot yet rated
- G Rosemil Care Home care, 0.1 miles awayGood
- G Lakeshore Care Ltd Home care, 0.1 miles awayGood
Getting help from London Borough of Sutton
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Sutton
- Ask for a care needs assessment
- Phone: 020 8770 5000, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Sutton
Checked on the council's website, November 2026.
Common questions
- Does Valor Care Services, Training and Consultancy Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Valor Care Services, Training and Consultancy Limited.
- When was Valor Care Services, Training and Consultancy Limited last inspected?
- The Care Quality Commission's latest rating for Valor Care Services, Training and Consultancy Limited was published on 18 October 2022.
- Who runs Valor Care Services, Training and Consultancy Limited?
- Valor Care Services, Training and Consultancy Limited is run by Valor Care Services, Training and Consultancy Limited.
- What is Valor Care Services, Training and Consultancy Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 18 October 2022.