Rosemil Care
Home care, Sutton
Good
Rated on
Rating from the Care Quality Commission.
Rosemil Care: inspection record
Rated Good in January 2026.
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Ratings published by the Care Quality Commission.
Rated Good in January 2026.
The latest rating was published 9 months ago.
How it compares locally
- One of 37 Good home care services in Sutton, out of 41 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 8 January 2026 (assessment visit 25 November 2025). Quoted under the Open Government Licence.
Date of assessment: 10 December 2025
Rosemil Care is a domiciliary care agency providing personal care support to people in their own home. Not everyone who used the service received personal care. CQC only inspects where people receive the regulated activity of personal care. At the time of our assessment 11 people were receiving support with personal care.
Read the full summary
This was a first comprehensive assessment since the registration of the service covering all the key questions and quality statements since registering with CQC.
People were protected and kept safe. Staff understood and managed risks to people’s safety. There were enough staff with the right skills, qualifications and experience. Staff received regular training and supervision to ensure they provided care safely and in line with best practice guidance.
People were involved in assessments of their needs. Staff reviewed assessments, taking account of people’s communication, personal and health needs. Staff monitored people’s health to support healthy living. Staff made sure people understood their care and treatment to enable them to give informed consent. Staff involved those important to people to take decisions in people’s best interests where they did not have capacity. Staff worked with all agencies involved in people’s care for the best outcomes and to ensure continuity of care
People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. The provider supported staff wellbeing.
People were involved in decisions about their care. Staff provided information people could understand. People knew how to give feedback and were confident the provider took it seriously and acted on it.
Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff were treated equally, free from bullying or harassment. There was a programme of regular audits to review the quality of care and there was a culture of continuous improvement
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this newly registered service. This key question has been rated good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this newly registered service. This key question has been rated Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs. This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first assessment for this newly registered service. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 6 Sutton Plaza, Sutton, SM1 4FS |
|---|---|
| Neighbourhood | Sutton town, Sutton |
| Phone | 020 3784 9993 |
| Registered manager | Andrea Gordon |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Rosemil Care Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 14577542 (opens Companies House) |
Nearest alternatives
- RI Anneally Care Services LTD Home care, less than 0.1 miles awayRequires improvement
- – Lifeways Community Care (South London) Home care, less than 0.1 miles awayNo overall rating
- – Profad Care Agency Limited Sutton Branch Home care, less than 0.1 miles awayNot yet rated
- G Valor Care Services, Training and Consultancy Limited Home care, 0.1 miles awayGood
- G Lakeshore Care Ltd Home care, 0.1 miles awayGood
Getting help from London Borough of Sutton
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Sutton
- Ask for a care needs assessment
- Phone: 020 8770 5000, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Sutton
Checked on the council's website, November 2026.
Common questions
- Does Rosemil Care provide nursing care?
- The Care Quality Commission's register does not list nursing care for Rosemil Care.
- When was Rosemil Care last inspected?
- The Care Quality Commission's latest rating for Rosemil Care was published on 8 January 2026.
- Who runs Rosemil Care?
- Rosemil Care is run by Rosemil Care Limited.
- What is Rosemil Care's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 8 January 2026.