Anneally Care Services LTD
Home care, Sutton
Requires improvement
Rated on
Rating from the Care Quality Commission.
Anneally Care Services LTD: inspection record
Rated Requires improvement in March 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Rated Requires improvement in March 2023.
The latest rating was published about 4 years ago.
How it compares locally
- One of 2 Requires improvement home care services in Sutton, out of 41 with a rating.
About the service
From the Care Quality Commission's inspection report published 4 March 2023. Quoted under the Open Government Licence.
Anneally Care Services LTD (also known as PerCurra North East Surrey) provides personal care support to people in their own homes. The domiciliary care agency is registered to provide a service to people over and under the age of 65 years.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection, 5 people were using the service.
What inspectors found
The provider's quality assurance framework did not consistently identify shortfalls or recognise how improvements could be made.
People and their relatives were happy with the care provided. One person told us, "They are ever so caring." Relatives felt the service and staff provided safe care. People received care from consistent staff members who knew and understood their care needs well. There were enough suitable staff to cover all the care calls. Staff understood their responsibilities for safeguarding adults. Staff practiced safe infection control and prevention procedures to reduce the spread of infection. People's medicines were managed safely.
Read the full summary
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were involved and given choice about their day-to-day care and support. Staff treated people with dignity and respect. People received care that met their individual needs and preferences. People's needs were assessed and regularly reviewed to ensure staff delivered appropriate care to them. People and their relatives felt confident to raise concerns about their care and knew the process about how to make a complaint.
New staff received an induction to the care company and staff told us that they felt supported and valued. A programme of spot checks, supervision and informal team meetings meant staff were supported on an
ongoing basis. Staff promoted equality and diversity in their support for people.
People had opportunities to give feedback about their care and told us their views were listened to. Staff said they received good support from the management team and could speak up if they had concerns or suggestions for improvements.
Questions to ask the service
- Well-led was rated Requires improvement on 4 March 2023. Ask about changes in management and what has changed since the report.
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Contact and registration details
| Address | 6 Sutton Plaza, Sutton, SM1 4FS |
|---|---|
| Neighbourhood | Sutton town, Sutton |
| Phone | 020 4553 0550 |
| Registered manager | Joanne Jarvis |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 1 inspection report, latest 4 March 2023 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Anneally Care Services Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 13570293 (opens Companies House) |
Nearest alternatives
- – Lifeways Community Care (South London) Home care, less than 0.1 miles awayNo overall rating
- – Profad Care Agency Limited Sutton Branch Home care, less than 0.1 miles awayNot yet rated
- G Rosemil Care Home care, less than 0.1 miles awayGood
- G Valor Care Services, Training and Consultancy Limited Home care, 0.1 miles awayGood
- G Lakeshore Care Ltd Home care, 0.1 miles awayGood
Getting help from London Borough of Sutton
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Sutton
- Ask for a care needs assessment
- Phone: 020 8770 5000, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Sutton
Checked on the council's website, November 2026.
Common questions
- Does Anneally Care Services LTD provide nursing care?
- The Care Quality Commission's register does not list nursing care for Anneally Care Services LTD.
- When was Anneally Care Services LTD last inspected?
- The Care Quality Commission's latest rating for Anneally Care Services LTD was published on 4 March 2023.
- Who runs Anneally Care Services LTD?
- Anneally Care Services LTD is run by Anneally Care Services Ltd.
- What is Anneally Care Services LTD's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 4 March 2023.