Avant (Ealing)

Right Care: Staff promoted equality and diversity in their support for people. They understood people's cultural needs and provided culturally appropriate care. People received kind and compassionate care. Staff protected people's privacy and dignity. Staff understood and responded to people's individual needs. Staff understood how to recognise and report abuse. There were enough suitably skilled staff to meet people's needs and keep them safe. People's communication needs were met by staff who understood these.

Right culture: The ethos, values and culture of the service helped to empower people. People received good quality care and support. Staff understood about best practice. Staff were responsive to people's needs. People, and those who were important to them, were involved in planning and reviewing their care. Staff were supported to develop their skills and careers. There were effective systems for monitoring and improving the quality of the service.

People were supported to have maximum choice and control of their lives and staff supported them in the

least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk