Eleada Care Services

Some people received support with taking their prescribed medicines. We found that this was managed safely. . Staff were recruited safely and the provider had carried out satisfactory checks of their suitability before they commenced work at the service. Induction training was provided to new staff and this was refreshed for all staff on an annual basis.

The provider had an electronic system for rostering staff and monitoring their activities. We saw this was used effectively to identify late or missed calls and follow up on these within 15 minutes. Reasons for late or missed calls were recorded in the electronic system and follow up action was taken with staff where they had failed to log in or had a record of regular lateness. People and relatives told us staff were usually on time and they were informed if they were going to be late for a care visit.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The provider had systems in place to ensure the quality of support to people was maintained and improved. Regular spot checks of care in people's homes were carried out, and people's views of the care they received were sought. Monitoring of care and medicines records were undertaken on a regular basis. The provider's

monitoring records showed that actions had been taken to make improvements where there had been failures in people's care and support.

We found evidence the provider proactively worked with other professionals to ensure people received the care and support they required.